Voice

My Telephone

CallPilot Voice Messaging Instructions
Basic Features of Meridian Phones
State of ND Dialing Instructions
Trouble Reporting
ACD:  Automatic Call Distribution
Scam Alerts - 809 Phone Scam

CALLPILOT VOICE MESSAGING INSTRUCTIONS
BISMARCK/MANDAN USERS

You can reach CallPilot by calling:

You have been assigned a "Voice Mailbox" on the CallPilot Voice Messaging System. YOUR VOICE MAILBOX NUMBER IS THE LAST FIVE DIGITS OF YOUR TELEPHONE NUMBER, FOLLOWED BY THE # SIGN (8xxxx#). YOUR PASSWORD FOR THE FIRST LOGIN IS 328 PLUS THE LAST FOUR DIGITS OF YOUR TELEPHONE NUMBER, FOLLOWED BY THE # SIGN (328xxxx#).

After you have successfully logged into your voice mailbox the first time, you will be required to change your password to something other than the original password. Your new password must be 6 to 16 digits in length. DO NOT forget your new password

To set up your mailbox, the steps are as follows.

1. LOGON TO YOUR MAILBOX
   1. Dial 84500 to enter CallPilot or press MESSAGE key on your telephone
   2. Dial your 5-digit mailbox number, followed by # key (8xxxx#)
   3. Dial your password, followed by # key (32xxxxx#) (first login only)
   4. You are now logged on to CallPilot.
2. PLAYING YOUR MESSAGES:
   1. When you have a voice mail message the red message indicator light on your telephone will be lit.
   2. After logging onto voice mail, your messages will play automatically. All new messages will be played first.
   3. Enter old password, press #.
3. DELETING YOUR MESSAGES:
   1. After listening to a message, you can either leave it in your mailbox for future use, or you can delete it by pressing 76.
   2. Messages must be deleted one at a time - you cannot delete an entire mailbox of messages with one command. Also, all old messages will automatically be deleted after 21 days.
4. CHANGING YOUR PASSWORD: To change your password to a number only you will know do the following steps.
   1. Logon to voice mail (follow instructions above).
   2. Press 84 after you are logged on. (Listen to the prompts, which will give you step-by-step instructions.)
   3. Enter your old password, press # key.
   4. Enter your new password, press # key.
   5. Enter your new password again, press # key.
   6. Your password has been changed. Your new password must be 6 to 16 digits in length. DO NOT forget your new password.
5. RECORD YOUR FIRST AND LAST NAME (Personal Verification):
   1. Logon to voice mail.
   2. Press 82 (Listen to prompts, which will give you step-by-step instructions.)
   3. Press 9 to go into Personal Verification.
   4. Press 5, to record your first and last name. Press # key to stop recording.
   5. To delete your personal verification, press 76, (repeat step 'd' to rerecord).
   6. To return to start of your mailbox, press 4.
6. TO RECORD YOUR PERSONAL GREETING and PERSONAL VERIFICATION:
   1. Logon to voice mail.
   2. Press 82 (Listen to prompts, which will give you step-by-step instructions.)
   3. To record your external greeting, press 1. To record your internal greeting, press 2. To record a temporary greeting, press 3. To record your personal verification, press 9. (NOTE: If you choose to record only one greeting, press 1 to record the external greeting - all callers will hear this greeting.)
   4. Press 5 to record. Press # key to stop recording.
   5. To listen to what you have recorded, press 2.
   6. To delete and re-record your greeting, press 76, then repeat steps 'd' and 'e' above.
   7. To return to start of your mailbox, press 4.
7. TO FORWARD ALL CALLS TO VOICE MAIL:
   1. Press Forward key on your telephone.
   2. Enter 84500 - the CallPilot Voice Messaging number.
   3. Press Done (or press Forward a second time).
   4. All calls will now be forwarded into your voice mailbox, until you cancel the forwarding.
8. TO CANCEL FORWARDING:
   1. Press CheckFW; then press CanclFw (on a 3900 series phone).
   2. Press Forward key once (on a 2000 series phone).
   3. Call Forward Cancelled.

REMEMBER, YOU CAN REACH CALLPILOT AT ANY TIME OF THE DAY OR NIGHT, FROM ANY LOCATION, USING A TOUCH-TONE TELEPHONE.