Telecommunications

Voice

Frequently Asked Questions

Question: What do I do if I forget my voice mailbox password, or an employee leaves and we don't know their password?
Answer: Have your agencies IT Coordinator call ITD's Support Center to have the password reset. If a new user will be assigned to the telephone number, the coordinator must submit an online work request, to have the new user's name changed in the telephone system database.

Question: I am having trouble with my telephone, such as no dial tone, static, or it cuts in and out during a conversation. What do I do?
Answer: Notify your coordinator about any trouble you are having with the telephone. The coordinator will do some preliminary troubleshooting. If unable to resolve the problem, place a trouble call to ITD's Support Center.

Question: How do I get my telephone moved, add a new telephone or change features on my telephone?
Answer: Contact your coordinator well before you need the work done to give him/her time to prepare the order, and for Telecommunications to schedule the work. Your coordinator will submit an online work request to ITD.

Question: Can I unplug my telephone and move it myself?
Answer: NO! A move will require software to be changed to tell the system where you are moving to. After you move, records are updated with new information so that you and the wiring that connects your phone can be located in the event you experience telephone related problems, or need to relocate again in the future. The coordinator must submit an online work request for telephone moves.