Customer Service

The Service Desk exists to provide a full-service central repository for our customers to report problems, ask questions, request information and receive back resolutions, and answers in an organized and expedient manner as possible.

All calls placed to the Service Desk are logged and tracked in an online problem tracking system. Reported problems that the Service Desk is unable to resolve, are formally Assigned to the section of ITD with expertise in that area for resolution. Customers are given a unique problem tracking # for reference to their reported issue.

ITD Customer Problem Tracking System

ITD Incident Management Training Guide (15Mb pdf)

This document is a helpful guide to using ITD's Call Logging tool.

Contact Us

The Service Desk can be reached Monday through Friday during our normal business hours from 7:00 AM until 5:00 PM at 701-328-4470. After hours On-Call support services are available at the same number for reporting "Urgent Mission Critical" problems for your agency.