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E-Services Security

Policy Code: 
Effective Date: 
July 19, 2005
Revision Number: 
Last Reviewed: 
October 28, 2013


Ensure agencies that engage in online activities or electronic commerce use due diligence to protect customer information from misuse or unauthorized access.


  1. Agencies requesting customer information shall provide a secure method for collection.
  2. Credit card numbers collected via e-services will not be stored electronically. 
  3. Credit card transactions shall be processed securely and must use Bank of North Dakota (BND) approved vendors. 


Ensure customer information is handled securely.


This standard applies to all executive branch state agencies excluding the University Systems Office and other higher education institutions, i.e campuses and agricultural and research centers.


Customer information
Any recorded information that identifies the person, such as but not limited to: account number, social security number, user ID/ PIN number/password, driver’s license number. Other information to be considered based on agency business, such as but not limited to: name, mailing address, e-mail address.
Services provided electronically via media that is interactive. For example but not limited to:
  • Interactive Voice Response (IVR)
  • World Wide Web
Any entity doing business with the state of ND on their own or another’s behalf.


Non-compliance with this standard shall be reported to the Office of the State Auditor.

Version Control: 
This is a new standard.

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