·Software Development

Software Development

E-team Charter

Mission

To provide leadership, technical guidance and direction to state agencies in providing e-Government technology solutions for the state of North Dakota.

Business Goals

Goal #1 - Promote & educate state government constituents of the "E-Government" concept.

• Work with other sections of ITD in promoting e-government education among state government entities.
• Identify need for legislative changes and promote adoption.
• Work with other sections of ITD in identifying needs for statewide standards and helping in their develop.
• Establish directional mechanism via E-government advisory committee.

Goal #2 - Establish the necessary business processes to provide ITD "E-Government" products and services.

• Develop a portal for customers (both public and internal) to do business with the State of North Dakota, with ease, speed and efficiency.
• Identify a fair and workable rate structure for development and hosting web applications.
• Provide web development software and hardware, to enable ITD to meet the customers' needs.
• Determine and implement the appropriate platform to host the web applications.
• Install security necessary to all applications, through encryption, certificates and digital signatures.
• Provide North Dakota with a search engine for their web sites.
• Allow for electronic payment for services/products through the web.
• Provide the Standards for Web Applications developed in ITD.
• Provide for 24 X 7 support of web applications. (24hr. business)

Goal #3 - Market ITD's E-Government services.

• Provide a means of marketing the Portal.
• Develop systems that appeal to the public and to the internal agencies enough to sell the services of the e-Team to other agencies.
• Become the desired provider of web solutions by state agencies, including consulting, web hosting and application development.
• Provide direction and assistance to other departments and sections of ITD in Web Technology.

Goal #4 - Assess and define, or redefine, ITD's E-Government services to maintain viability.

• Assess rates of products and services to ensure competitiveness.
• Insure all applications running on ITD's application server meet minimum requirements to insure a stable and secure environment.
• Monitor performance to assure we are providing a service that is working for our customers (both public and internal).
• Continued (technical) research and development to provide the best web solutions possible for the State of North Dakota.

Operating Environment:

• Team manager reports to Software Development Manager, Network Planning, and the Associate Directors.
• Team will provide justification for purchases to be approved by assistant director.
• Team manager can request changes or addition of team members.
• Team members will report to team manager.
• Choice of technology will be approved by management team (Significant items).
• Team will work with management team (assistant director, administrative service associate director) to develop rate structure.
• Costs for the team will be tracked.
• Requests for services will come through the current application development request process.

Products/Services:

• Web hosting.
• E-Government applications.
• Web Site Design.
• Server administration.
• Consulting services. Both within ITD and for other Agencies.
• Review of system written by entities other than ITD, to be run on ITD's server.
• Direction setting for ITD and review of tool sets to achieve that direction.

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