Business analysis is the discipline of identifying business needs and determining solutions to business problems. 

Enterprise Architecture (EA) is a collaborative, consensus building alliance among agencies for aligning technology with business goals and for designing, implementing, and maintaining the underlying infrastructure to support information sharing and resource optimization.

ITD offers contracted, customized, 24/7 Tier-1 support to agencies as an alternative to managing their own internal help desks.

IT Planning is a process to establish clear objectives for IT organizations that link directly back to the enterprise's strategic business goals.

ITD provides review, consultation, and general assistance to North Dakota agencies regarding IT procurement and contracting best practices. 

IT Security ensures that an organization's material and software resources are used only for their intended purposes. At ITD, security is a part of everything we do. 

A project is a temporary endeavor undertaken to create a unique product, service, or result. Project Management is the application of knowledge, skills, tools, and techniques to project activities to meet the project requirements.

Software development is the act of translating user requirements into software systems.