Instant Messaging (IM) allows real-time communication with contacts. People can instantly tell if a colleague is online and chat with them using text, audio, and/or video. For a fee, collaboration may be enhanced with white-boarding, file transfer, application sharing, and remote desktop control.
Features within the Standard Features list are capabilities included within the FTE fee rate structure:
The users that initiate the following features will require additional software licensing (Microsoft Enterprise CAL). As such, additional fees apply for these features. To request the enterprise features, please submit a WMS request.
Within the Lync client a user may initiate a voice call. This can be accomplished through the native capabilities of Microsoft Remote Call Control (RCC) whereby the Lync client initiates a call through a user's desk phone. Alternatively, a plug-in from Avaya can be installed that can function similar to Microsoft RCC and would allow capability to initiate a call through a user's desk phone.
ITD’s online Work Management System (WMS) may be used to submit a Service Request for “Email/IM/Rightfax/Quota.” On the form, click the drop-down box by Instant Messaging and select “Add Instant Messaging to this Email Account.”
When requesting a large number of IM accounts at one time, simply fill out one Service Request and attach a spreadsheet with all the User Names.
Requests are typically completed within one business day.
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Network access charge is assessed for each state FTE for statewide area network access and other network services.
All rates include 4.9% overhead charge.