Instant Messaging (IM) allows real-time communication with contacts. People can instantly tell if a colleague is online and chat with them using text, audio, and/or video. Collaboration may be enhanced with white-boarding, file transfer, application sharing, and remote desktop control.
Despite their popularity, consumer-IM clients such as AOL, Yahoo, and MSN Messenger often fall short of business requirements. Issues related to security, archiving, integration, compliance, and standards call for an enterprise-grade offering. ITD’s service is hosted and managed within the boundaries of the ND state network, providing the platform and piece-of-mind for:
ITD’s online Work Management System (WMS) may be used to submit a Service Request for “Email/IM/Rightfax/Quota.” On the form, click the drop-down box by Instant Messaging and select “Add Instant Messaging to this Email Account.”
When requesting a large number of IM accounts at one time, simply fill out one Service Request and attach a spreadsheet with all the User Names.
Requests are typically completed within one business day.
In 2013, Instant Messaging is predicted to grow to 1.7 billion users worldwide. In 2009, there were:
Source: Amazing facts and figures about Instant Messaging. (April 23, 2010). Royal Pingdom. Retrieved September 14, 2010.
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ITD provides a centralized Instant Messaging platform based upon Microsoft technologies.
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All rates include 4.9% overhead charge.