Basic Content Services is an integrated suite of server capabilities that can improve team productivity by giving people access to the information they need, when they need it. 

Business Intelligence (BI) refers to the skills, processes, technologies, applications, and practices used to support decision making.

An Electronic Document Management System (EDMS) is a collection of technologies that work together to provide a comprehensive solution for managing the creation, capture, indexing, storage, retrieval, and disposition of records and information assets of the organization.

Geographic Information Systems use software tools to gather, transform, manipulate, analyze, and produce geospatial data related to the surface of the earth.

The Master Client Index (MCI) compares client records from disparate systems and links them together, creating a Master Demographic Record for each citizen receiving state services.

Records Management is the practice of identifying, classifying, archiving, preserving, and destroying the records of an organization.