Hosting is running and maintaining a computer system or application on someone's behalf; typically within a modern datacenter. ITD hosts most of the enterprise systems leveraged by Services and Statewide Alliances.

Kory, IT Systems Manager

Service Categories

Datacenter Features

  • Raised floor, conditioned power data center equipped with redundant generator and UPS systems that provide availability during power outages.
  • Redundant heating/cooling systems maintain a room temperature of 72°F and humidity level of 40%. Environmental conditions are monitored 24-hours x 365.
  • Fire detection and Novec 1230 suppression systems.
  • Monitored access key-card system for physical security.
  • Video surveillance cameras to monitor activity in the entire room.


Despite the remarkable transformation of the state IT enterprise over the past decade, states can be even more responsive and more capable in delivering services and protecting the states’ data systems and information. That capacity rests critically on the task of reengineering business processes and eliminating redundancies whenever possible. State CIOs have seized on the potential for galvanizing the state IT enterprise to produce better results and reduce costs by engaging in consolidation of state data centers for optimizing the physical infrastructure and to streamline business functions (Source: NASCIO’s Survey on Enterprise Data Center Consolidation in the States: Strategies & Business Justification.)

Requesting Service

ITD's online Work Management System (WMS) may be used to submit a "General Server" service request.

Setup time will depend upon the application being installed. Please involve ITD early in the project's planning phase to ensure a timely installation of non-production and production environments.

Service Level Agreements

Associated Rates

Title Current Rate Current One Time Fee
Server Administrator/Application Support

This fee is only assessed for work that extends beyond the scope of normal administrative duties included in the server/application hosting fees.

Server Room (Includes Device Conn.)

Secure server room to house agency servers. This location includes card key access, computer racking, conditioned power and an uninterruptible power supply.


Related Standards and Guidelines

Access Control

Login and password policy and procedures


Policies and responsibilities for the use of Anti-Virus and Anti-Malware tools

Database Security Best Practices

Establishes best practices to secure databases.


Establishes a list of approved enterprise databases for new application development.

Electronic Data Backup

Ensures backup copies of data are created so that data availability and retention objectives are satisfied.

Physical Access

Establishes physical security policies to minimize the risk of unauthorized access to the state government network.

Server Operating Systems

Establishes policies to provide a secure, stable, robust, cost effective infrastructure for the hosting of network based services.