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Fax

A fax (short for facsimile) is a document sent over a telephone line.

ITD offers three options for faxing:

  1. Traditional Faxing
  2. Desktop/Application Faxing
  3. Fax on Demand

1. Traditional Faxing

Most fax machines require a special type of connection that ITD can provide known as an analog line. In its simplest form, faxing is achieved in five steps:

  1. The sending machine scans a document
  2. The digital image is converted to audible tones (modulated)
  3. The sending machine connects to another fax machine
  4. The receiving machine accepts the incoming transmission
  5. The receiving machine demodulates and prints a copy

2. Desktop/Application Faxing

ITD utilizes Open Text Fax Server, RightFax Edition (formerly Captaris RightFax) to enable faxing from any email-enabled device or application. This is particularly useful for people who wish to send and receive faxes directly from Microsoft Outlook.

Outbound Faxing

To send a fax using an email client, build the "To:" address by combining the recipient's fax number with the "@fax.nd.gov" domain. For example, to send a fax to 555-1234:

  • A prefix of "328" will automatically be dialed if you send to a four-digit number
  • A prefix of "32" will automatically be dialed if you send to a five-digit number
  • A prefix of "9" will automatically be dialed if you send to a seven-digit number
  • A prefix of "9,1" will automatically be dialed if you send to a ten-digit number
  • Dashes may be included in the number, but avoid spaces and parentheses
  • Fax and email recipients can be mixed in the same message
  • Store fax recipients just as you would email recipients in your Contacts folder
  • RightFax can be used through webmail
  • A cover sheet is not automatically created, so be sure to specify who the information is intended for and who it is from
  • Fax recipients will receive copies of any attachments included in the email
Supported RightFax Attachment Types
File Format Supported Versions
ANSI text (7 & 8 bit) All versions
ASCII text (7 & 8 bit) All versions
BMP Windows versions
DCX (multi-page PCX) Microsoft Fax
EPS If TIFF image is embedded
GIF All versions
HTML Versions through 4.0
JPEG (includes EXIF) All versions
Microsoft Excel Versions 2000 through 2013
Microsoft PowerPoint Versions 2000 thorugh 2013
Microsoft Rich Text Format (RFT) All versions
Microsoft Visio (.VSD files) Versions 2000 through 2013
Microsoft Word Versions 2000 through 2013
Microsoft WordPad Versions 2000 through 2013
Microsoft Works Versions through 8.0
PCX bitmap All versions
Portable Document Format All versions
Post Script All versions
TIFF CCIT Group 3 & 4 All versions
Unicode Text All versions
UUEncode No specific version
UTF-8 No specific version
WordPerfect Graphics (WPG & WPG2) Versions through 2.0

Inbound Faxing

RightFax automatically converts inbound faxes to PDF documents and delivers them to an email Inbox. Typically, agencies set up one inbound number and route faxes to a shared Outlook Inbox that is monitored by administrative assistants.  Direct inbound faxing to specific inboxes is also available on a limited basis.

3. Fax on Demand

Fax on Demand utilizes Open Text Fax Server, RightFax Edition (formerly Captaris RightFax) to enable callers to request documents using their telephone keypads. The selected documents are then delivered to a fax number they specify.

Requesting Service

For Traditional Faxing, use ITD’s online Work Management System (WMS) to submit a "Telecommunications" service request. When asked for the "Type of Set," select "Other" and specify "Fax machine."

For Desktop/Application Faxing or Fax on Demand, use ITD’s online Work Management System (WMS) to submit an "Email/IM/Rightfax/Quota" request. Briefly explain in the "Comments/Special Instructions" what you wish to accomplish.

Related Standards and Guidelines

Associated Rates

Title Current Rate Current One Time Fee

Faxing services are available via any email-enabled device or application. Applications that send mass faxes are assessed a rate based upon average volume.  

Tiered

Faxing services are available via any email-enabled device or application. An entire agency may find value in utilizing the departmental rate as an alternative to the single-user fee.

1.20/client

Faxing services are available via any email-enabled device or application. A single-client fee is available to individuals using the service.

8.15/client

All rates include 4.9% overhead charge.

 

What Our Customers Are Saying

Appreciate your input and follow up in resolving this problem. Great Job!

Bank of ND
June 12, 2014
 
 

Copyright © 2014 North Dakota Information Technology Department - ITD
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