North Dakota Information Technology Department (ITD)Desktop management is a comprehensive approach to managing all of the personal computers within an organization. Despite its name, desktop management also includes overseeing laptops and other computing devices.
Traditional desktop management tasks include installing and maintaining hardware and software, connecting network shares and printers, administering user permissions, and troubleshooting incidents. In recent years, an increasingly large proportion of administrative resources have been devoted to security-related tasks, such as patch management, anti-virus/spyware, and data encryption.
ITD offers agencies a variety of resources that IT coordinators can leverage when managing desktops.
Windows Server Upgrade Service (WSUS) works with the public Microsoft Update website to give administrators more control over the hot-fixes and updates released to the computers within an organization. The cost of this service is built into the Technology Fee, and Configuring Windows Server Upgrade Service is automated via Active Directory Group Policies. Use ITD's online Work Management System (WMS) to submit a service request.
The Windows Server Upgrade Service (WSUS) used to manage OS patching can optionally be extended to push hot-fixes and upgrades to the Microsoft Office suite. Use ITD's online Work Management System (WMS) to submit a service request.
Anti-Virus/Anti-Spyware software is used to prevent, detect, and remove malware; including computer viruses, worms, trojan horses, spyware, and adware. ITD provides Symantec's Enterprise Endpoint Protection to state agencies as a component of their Technology Fee.
Political Subdivisions may leverage our enterprise license agreement with Symantec for Anti-Virus/Anti-Spyware. Participation involves working with ITD to receive copies of the software and coordinating updates of virus definition files. A monthly license fee is assessed per client for political subdivisions. To request this service use ITD's online Work Management System (WMS) to submit a "Generic" service request.
A personal firewall (sometimes called a desktop firewall) is a software application to protect a single Internet-connected computer from intruders. A personal firewall works in the background at the device layer to protect the integrity of the system from malicious computer code by controlling Internet connections to-and-from the user's computer.
Symantec's Enterprise Endpoint Protection may be extended to provide Personal Firewalls.
An Encryption standard was recently modified through the state's Enterprise Architecture process to require full-disk encryption of any portable computer containing confidential or sensitive data. ITD is evaluating a centrally managed service offering to assist agencies with compliance.
ITD manages access control to systems and datasets. To request access or authorization for a person, use ITD's online Work Management System (WMS) and select the appropriate service request:
ITD is not currently staffed to offer desktop professional services to agencies. However, the state's Vendor Pool Contract simplifies IT Procurement of private-sector resources.
| Vendor | Contact | Rates 7/1/2011 - 9/30/2012 |
Rates 10/1/2012 - 9/30/2013 |
|---|---|---|---|
| Eide Bailly LLP PO Box 2545 Fargo, ND 58108 |
Jim Fandrich 701 239-8611 jfandrich@eidebailly.com |
$95.00 Onsite $95.00 Offsite |
$105.00 Onsite $105.00 Offsite |
| NRG Technology Services 1611 Capitol Way Bismarck, ND 58501 |
Steve Kelsch 701 250-9401 skelsch@nrgtechservices.com |
$130.00 Onsite $130.00 Offsite |
$130.00 Onsite $130.00 Offsite |
| Silicon Plains LLC 2207 E Main Ave Bismarck, ND 58501 |
Dan Polk 701 390-9876 dan@siliconplains.net |
$65.00 Onsite $65.00 Offsite |
$67.00 Onsite $67.00 Offsite |
(See State Procurement Online Services: Name is "Information Technology Professional Services Contract Pool" and Number is "095".)
| Title | Current Rate | Current One Time Fee |
|---|---|---|
|
ITD has entered into a enterprise license agreement with Symantec for Norton Anti-Virus. |
1.00/client | |
|
Provides personal computer and network technical support. |
No longer available | |
|
Network access charge is assessed for each state FTE for statewide area network access and other network services. |
49.00/FTE | |
|
Network access charge is assessed to each gigabit speed device connected to the statewide area network. |
52.50/device | |
|
A Virtual Private Network uses encryption and tunneling to connect users or sites on a public network to the statewide network. |
5.00/client | |
|
A Virtual Private Network uses encryption and tunneling to connect users or sites on a public network to the statewide network. |
9.25/client | 250.00/user |
All rates include 4.9% overhead charge.
Copyright © 2013 North Dakota Information Technology Department - ITD
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Great follow-up and fast! Thank you.