Business analysis is the discipline of identifying business needs and determining solutions to business problems. 

ITD offers business analysis of a customer's data needs and business processes  Our staff will prepare a data model, document business processes, and provide a report of findings, customer requirements, and recommendations. Solutions often include a systems development component, but also may consist of process improvement, organizational change, strategic planning, and policy development. 

ITD's Customer Centric Service provides a unique perspective within state government.