Voice Mail Instructions for Avaya Messaging

Logging into Mailbox

Press your Voicemail button, or dial 328-3300 and listen for the voice prompts. Include an area code of 701 when dialing from an external line.
If you are dialing from your own telephone in the office, you do not need to enter your extension number because the system will recognize who you are.
If you are calling from another extension, you will need to press *, then # to login.
If you are logging into voice mail for the first time
1. Change Password
  1. Enter a default password of 1234 or the password you have set up. When prompted, enter a number (at least 6 digits) as your new password followed by #. Re-enter your personal password followed by #.
2. Record "Name" Prompt
  1. Press 1 to begin
  2. Press 2 to record
  3. Record your Name followed by #
  4. Press 1 to accept
3. Record "Please Hold" Prompt
  1. Press 1 to begin
  2. Press 1 to continue
  3. Record your Please Hold prompt ("Please Hold for Your Name") followed by #
  4. Press 1 to accept
4. Record Personal Greeting
  1. Your callers will hear this greeting when you are not available and your calls are answered by the voice-mail system.
  2. Press 1 to begin
  3. Record your Personal Greeting followed by #
  4. Press 1 to accept

Voice Mail Functions and Keypad Codes
Press	Function	Effect
Menu
1	Check Messages	Allows you to check your voice mail messages
2	Send Messages	Allows you to send messages to other subscribers
4	Personal Configuration	Allows you to change mailbox configuration such as greetings and password
Shortcuts
*	Cancel Return to Menu Exit	Will Cancel the current activity Will return you to the Main Menu Will Exit the current menu
#	Finish Skip	Will Finish an option / menu selection Will Skip to the next message
#	Bypass Greeting	Will bypass the user's voice mail greeting when you are leaving them a message
Playback Controls
1	Rewind	Will rewind the message 5 seconds
2	Pause	Will pause your message until you press 2 to play again
3	Forward	Will forwards the message 5 seconds
5	Envelope	Will play the header information for the message
7	Erase	Will Erase the message
9	Save	Will Save the message
#	Skip	Will skip to next message
1,1	Message Start	Will replay the message from the beginning
1,3	Message End	Will end the message replay
After Listening to Message Options
4	Replay	Will replay the message
5	Envelope	Will play the header information
6	Forward	Will allow you to forward the message to another subscriber
7	Erase	Will erase the message
8	Replay	Will replay to the user, if a voice mail subscriber
9	Save	Will save the message
#	Skip	Will skip to the next message