ITD provides hosting services (including computer processing, electronic storage of data, and printing services) for the IBM iSeries platform. The IBM iSeries, formerly known as the AS/400, is a mid-range server designed for small businesses and departments in large enterprises. Its operating system is called the i5/OS (formerly OS/400).

Features

ITD offers the AS/400 in our enterprise services hosting environment. We provide operational and infrastructure support that includes, but is not limited to, the following components:

Facilities

• A professional, raised floor data center equipped with redundant cooling and conditioned power which is supported by a UPS and diesel generator.
• Physical security is provided via a key card system with all access logged and monitored.
• Facilities comply with the Enterprise Architecture Physical Access Security Standard2.

Hardware

• Solutions provided include rack space and professional-class server equipment designed for maximum availability with redundant components.
• Hardware is acquired with vendor supplied warranty and support.
• Hardware typically follows a 4-year replacement cycle.
• When appropriate, shared or virtual hardware is used in order to minimize costs.
• Hardware will be installed and configured in compliance with industry best-practices.
• Firmware updates will be installed as needed.

Functionality

• Online transaction processing
• Batch processing
• Magnetic disk storage
• Printing
• Software installation and maintenance support
• Operations support
• Job scheduling
• Magnetic tape back-up
• Monitor system and resolution of problems

Extended Offerings

• Monitoring & Alerting
• Load Testing & Performance Tuning
• Business Continuity

Requesting Service

ITD's online Work Management System (WMS) may be used to submit a "General Server" service request.

Setup time will depend upon the application being installed. Please involve ITD early in the project's planning phase to ensure a timely installation of non-production and production environments.

Service Level Agreements

• Enterprise Service Levels
• Hosting Service Levels