Static Discovernd.com portal with no personalization or customization
Agencies have their own websites/portals
Some agencies have customization on their website
Some agencies are utilizing State of North Dakota Login ID to provide common sign-on to applications
The delivery of content via html and IVR applications
List serves are being used to push information to customers
The process for updating content on the portal is done by ITD through a work request
Some agencies provide electronic signatures through user authentication methodologies via directories or third party providers
Customers will access state government through one commonly known website that is personalized and customizable to provide information directly related to them. An example of personalization may include time sensitive information such as license renewals.
Each registered customer will have a profile. This profile will include a method for agencies to use in recognizing a common digital signature across the portal. Registered customers will have secure access to their online profile. An individual's profile may include additional features such as a digital signature as proof of identity. This profile will be used across the enterprise.
Presentation of information contained in the portal will be device independent. Information and services will be tested for usability.
Agencies will provide and maintain content within the enterprise portal. Methods will be provided to make this process quick and easy.
ND Portal; define what this is and what it will be
An Auto-Attendant automatically answers incoming calls and presents customers with a previously recorded voicemail menu allowing them to select options and route themselves to certain numbers or recorded messages.