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EA Status of Desktop

The scope of the EA Domain Team for Desktop includes eight components:

  1. Standardization
  2. Security
  3. Best Practices
  4. Leveraging Purchases
  5. Integration
  6. Investment/TCO
  7. Disaster Recovery
  8. Manageability

1. Standardization

Current State:

  • There are a wide variety of desktops including desktops, laptops, thin clients, PDAs, tablets and operating systems deployed in state government. There is no real desktop standard other than purchasing guidelines established by the state contract public vendors' list.

Future State:

  • State government will have strategic tiers of desktops including desktops, thin clients, laptops, PDAs, tablets, for long-term standardization across the enterprise. The strategic tier of desktops will be based on open architecture. There will be an ongoing review process to keep redefining the strategic tier as the state of technology changes.

Gap Analysis:

  • Define what are the strategic tier(s) of desktops including desktops, laptops, thin clients, PDAs, tablets, and operating systems
  • Develop standards for the defined tier(s)
  • Identify current inventory
  • Develop strategy and plan for agencies to migrate to the strategic tier(s)
  • Establish an ongoing review process

2. Security

Current State:

  • Each agency is currently responsible for researching and administrating their own security, including patches and service packs, on agency desktops. There is some movement towards central administration with anti-virus, single sign-on, and critical Microsoft patch updates.

Future State:

  • State government will develop the ability to acquire and implement secure desktops across the enterprise. A central/core group will be dedicated to ensure that security information and methodologies are researched, and that this information is disseminated to all state agencies in order to attain the best possible implementation of secured systems.

Gap Analysis:

  • Establish a core security group (a standing work group comprised of both ITD and agency representation) to research security issues, patches, etc. and disseminate information to agencies.
  • Establish a state repository of security recommendations identified by the core security group.

3. Best Practices

Current State:

  • There are no formal user technology groups dedicated to desktop systems, although some informal sharing takes place between agencies. Each agency is responsible for education of its own end-users. The education provided varies from agency to agency.

Future State:

  • "Best practices" will be created within state government, which is fostered by technology user groups that are formed to develop and share "best practices" and expertise regarding the strategic tier of desktops. These "best practices" will be extended to include the work force in state government by providing education to end-users on using the supported tier of products.

Gap Analysis:

  • Establish best practices user groups and mechanisms for communication. (Listserv's, e-mail, groups, etc)
  • Evolve user groups towards the strategic tier of desktops and operating systems.
  • Develop recommendations for a coordinated approach to training end users on the strategic tier of desktops and operating systems.

4. Leveraging Purchases

Current State:

  • State government has a state contract and WSCA (Western States Contract Alliance) agreement for desktops. Each agency is responsible to do its own purchasing. There is a state Microsoft Select Agreement for upgrading Microsoft operating systems. There is no formal dialog between agencies and State Purchasing when establishing contracts for desktops and operating systems. There is a process in place for purchasing desktops and operating systems that are not on the state contract which follows state purchasing regulations.

Future State:

  • An efficient mechanism for purchasing desktops will be established. State government will have a streamlined acquisition process for the strategic tier of products.

Gap Analysis:

  • Develop recommendations for state purchasing contracts to cover all supported tiers of desktops.
  • Mechanism to modify state contracts in response to changes in desktop and operating system technology.
  • Establish communications process for agencies/EA to provide input and recommendations to state purchasing when developing state contracts and follow up review process.

5. Integration

Current State:

  • Single sign-on infrastructure is being developed, however many stand-alone systems currently exist-this will be an evolving process. NDGOV (Active Directory) currently has numerous agencies participating. LDAP directory is being built for external customers.

Future State:

  • State government will have a network where single sign-on is supported across systems. All desktops in the strategic tier will support single sign-on.

Gap Analysis:

  • Integration will be addressed through standardization of desktop.

6. Investment/TCO

Current State:

  • The Platform and O/S Domain Team has developed a white paper on PC TCO for OMB and agencies to use in support of legislative funding. Replacement cycles have a wide disparity from agency to agency. There is no current monitoring of TCO within the state agencies.

Future State:

  • State agencies will have a current fleet of Desktops with the established replacement cycle fully supported by legislative funding and agency budgets.

Gap Analysis:

  • Depends on legislative funding and agency budgeting allocations.
  • Provide ongoing justification/recommendations in support of IT investments.

7. Disaster Recovery

Current State:

  • The State COG (Continuum of Government) team is coordinating disaster recovery plans with state agencies. Agencies are responsible for developing their own disaster recovery plans. ITD has a hot site contract for the enterprise server. Some agencies backup data at ITD, while many agencies perform their own backups and provide their own off-site storage. A state sponsored off-site data center is not available for state agencies at this time.

Future State:

  • State government will have an established procedure to provide disaster recovery guidance, services, and support to agencies.

Gap Analysis:

  • Establish a core disaster recovery group to research disaster recovery issues and disseminate information/recommendations to state agencies.

8. Manageability

Current State:

  • There is some limited use of system management, which varies from agency to agency. Management systems may be difficult to deploy on some desktops. Current management systems in use include Altiris, Zenworks, and Apple Remote Desktop.

Future State:

  • Agencies will have desktops that are easily deployed and managed. Desktops in the strategic tier will be compatible with automated management systems that include but are not limited to software deployment, patch deployment, system re-build, system monitoring.

Gap Analysis:

  • Manageability will be addressed through standardization of desktop.

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