Office automation system will be designed to balance the benefits of an enterprise deployment against the user's need for flexibility.
- Avoids duplication in system resources and support issues
- Increases interoperability
- Enterprise investments will be better managed (Increased ROI)
- Increases ease of use for end user
- Solutions will meet end-user needs and expectations
- Projects a consisted view of state government to the public
- Leverages enterprise licensing
- In order to achieve the long-term benefits of enterprise systems, short-term migration investments will need to be made
- Will be limiting the number of supported software versions, products, and configurations
- Existing technologies need to be identified
- Must understand user's work process before applying technology
- Requires coordination to implement enterprise-level technology
- Enterprise-level solutions require enterprise-level budgets
- Agency business requirements supercede enterprise concerns when deploying technology solutions.
Office automation systems will be deployed across the enterprise in a standardized fashion so that complete interoperability among agencies exists.
- Scheduling of meetings and resources across agencies
- Instant messaging, desktop audio/video conferencing, white-boarding, chat, application sharing, and presence detection across agencies
- Unified Inbox for email, fax, and telephone messages
- Collaborative applications can be developed for the enterprise
- Electronic information can be transferred without the need for conversion utilities
- Makes information more accessible to users
- A single, standardized suite of desktop software across the enterprise
- A single, standardized set of technologies deployed across the enterprise for groupware functionality
- Agency business requirements supercede enterprise concerns when deploying technology solutions
The overall investment in communication will include the responsive training of end users.
- More knowledgeable and efficient users
- Maximize technology ROI through appropriate feature use
- Reduces support burden
- Creation of an enterprise-level training plan for communication systems
- Agencies may need to develop supplemental training and survey users to determine their level of knowledge
- May require higher training investments
- May not be a ROI for training