Desktop Phones

Despite the rising popularity of mobile devices, desktop phones continue to play the lead role in supporting voice services (see 2009 Study on the Replacement of Desktop Phones by Cellular Devices).

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Headsets

Agencies may purchase headsets for the desktop phones.  Below are headsets that are compatible with the Nortel and Avaya phones.

Plantronics Wireless Headsets

• Any CS500 series wireless headset is supported
• Add an APV-63 cord for hook switch control (EHS)
• Base settings 2 or 3, A, 3
• Plantronics Voyager Bluetooth is not officially supported although it seems to work

Plantronics Legacy Wireless Headsets

• Any legacy CS series wireless headset is supported
• Add an APV-6A cord for hook switch control (EHS)
• Base settings mic must be set to B
• Plantronics Voyager Bluetooth is not officially supported although it seems to work

Plantronics Corded Headsets

• Any H series or Quick Disconnect (QD) corded headset is supported
• In order to use a corded headset a HIS Adapter Cable is required

Troubleshooting

If you are having problems with your desk phone, please check:

• Did you plug a different telephone set into the jack?
• Are any of the keys sticking on the phone?
• Did you check the handset and wall cord to be sure both are in good working order?
• Does the user have a cord detangler on their handset? If so, remove.
• Is the user using a headset? Check all those connections and batteries first.

Once you have determined that the problem is with your phone equipment or with the telephone line, report the problem to your agency's IT Coordinator.  They may need to escalate the issue to ITD's Service Desk.