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Citrix XenMobile iOS Installation Instructions

Citrix XenMobile iOS Installation Instructions

  1. To install the Citrix XenMobile MDM app, please remove existing NDGOV ActiveSync profiles if they are present. To remove existing profiles, open the Settings. If none are present, proceed to step 5.
  2.  

  3. Select Mail, Contacts, Calendars, then open the ActiveSync profile to be deleted. In the example, the profile is named Exchange.

  4.  

  5. Open the profile and select Delete Account.

  6.  

  7. Confirm the deletion.

  8.  

  9. On your iOS device, open the Apple App Store.

  10.  

  11. Search for "citrix mobile enroll" and install the Citrix Mobile Enroll app.

  12.  

  13. After the installation, press Open.

  14.  

  15. You will be presented with a "Welcome!" screen. Press Enroll.

  16.  

  17. Enter you email address and press Next.

  18.  

  19. Enter the XenMobile service name of mobile.nd.gov and press Next.

  20.  

  21. After the server validates successfully, enter your password and press Next to authenticate your user account.

  22.  

  23. The browser opens and you are presented with the "Configure you device" screen. If you get a security warning, press continue to proceed. Press step 1 to Install the Company Profile.

  24.  

  25. Press Install to install the Sate of North Dakota CA certificate.

  26.  

  27. Acknowledge the warning and press Install.

  28.  

  29. Enter your device passcode to proceed (if prompted).

  30.  Press Done to close this screen.

  31.  

  32. Next, pres step 2 to Install the Device Profile.

  33.  

  34. Press Install.

  35.  

  36. Select Install Now to acknowledge the prompt.

  37.  

  38. Enter your device passcode to install the profile (if prompted).

  39.  

  40. Press Install to acknowledge the warning.

  41.  

  42. Press Done to close this screen.

  43.  

  44. Press step 3 Finish enrollment.

  45.  

  46. After pressing Finish enrollment, you are taken to the Citrix XenMobile app confirming you're successfully enrolled. At this point, the XenMobile server will automatically install the Citrix Worx Home app. You may be prompted to enter your Apple ID and password.

  47.  

  48. After the Cirtix Worx Home is installed, next open your email. You will be prompted for your NDGOV password. The Citrix XenMobile app is configuring your iOS device with an ActiveSync email account.

  49. Your Device is now enrolled with XenMobile and you should have access to your NDGOV email.

Related Service

 

What Our Customers Are Saying

Process worked perfectly!! Thank You!

Bank of North Dakota
March 20, 2014
 
 

Copyright © 2014 North Dakota Information Technology Department - ITD
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