During the month of October, organizations around the world observe Customer Service Week to celebrate the efforts of customer service. Governor Dalrymple has proclaimed October 7-11, 2013, Customer Service Week in the state of North Dakota.
“The power of Information Technology (IT) has a noticeable impact on the way people interact with each other.” The Information Technology Department is very appreciative of the continuous support and partnership that our customers provide throughout the year and would like to extend a special "Thank you."
Please join us in recognizing those individuals who exemplify excellence in customer service by celebrating Customer Service Week!
ITD's Annual Report, "The Power of IT," highlights each division's key accomplishments over the past fiscal year. This report also displays agency dollars spent for ITD services and compares rates against other providers of similar services.
"The power of Information Technology (IT) has a noticeable impact on the way people interact with each other." The annual report shows how ITD is committed to provide IT services with excellent customer service.
Each year, ITD presents the Annual Report to the State Information Technology Advisory Committee (SITAC), the Legislative IT Committee, and the Budget Section.
North Dakota received an “Honorable Mention” for its Large Information Technology Project Collaboration from the 2013 National Association of Procurement Officials George Cronin Award for Procurement Excellence. The award nomination recognized the Governor’s Executive Order, issued July 6, 2011. The submission was related to Additional Oversight of the Contracting and Implementation Process for Large Scale IT Projects, which was the basis for Senate Bill 2034 and the resulting North Dakota Century Code section 54-59-32.
The George Cronin Award for Procurement Excellence is recognized as a premier achievement for innovative public procurement and pays homage to a founder and the first president of National Association of State Procurement Officials, George J. Cronin. Since 1985, the Cronin Awards have recognized ground-breaking state procurement programs and promoted the sharing of ideas between states.
Effective September 1, 2013, Molly Brooks became the new Director of the Criminal Justice Information Sharing Program (CJIS). She had been serving as the Interim CJIS Director since June 2013.
Molly has a Bachelor of Science Degree in Business Economics and Public Policy from the Kelley School of Business at Indiana University. She also has a Juris Doctorate from the Chicago-Kent College of Law. She received her Project Management Professional (PMP)® credential on June 21, 2013.
Prior to CJIS, Molly worked as an attorney at Sidley Austin LLP and served in several nonprofit roles, including operations and programs manager, program manager, outreach coordinator and strategic planning consultant.
Apple opened up its servers for users to download the new software, iOS 7, on Wednesday, September 19, 2013. The latest software version is is compatible with iPhone 4 and iPad 2 tablets and later versions.
Apple added new security features in IOS 7, so it will affect all devices using IOS 7. It was put in place for a theft deterrent, but also improves security of your device. An Apple ID and password is needed to activate a device, even after a rest, so stolen phones and even sold second party phones will not be able to be activated unless the previous owner deactivates properly or goes into iCloud and removes the device.
The North Dakota GIS Users Conference was a successful event with over 195 registered attendees from state agencies, counties, cities, higher education, utilities, and the private sector. The conference was held at the very nice Alerus Center in Grand Forks. The first keynote presentation, "Unmanned Aircraft: Turning Potential into Reality" was provided by
Dr. Mark Askelson, Associate Professor of Atmospheric Sciences, University of North Dakota. The second keynote presentation, "How to Remain Relevant in the Age of Change, or What GIS Pros Can Do to Keep Their Skills in Demand." was provided by James Fee, owner of Spatially Adjusted LLC and Spatial IT Director at the URS Corporation.
ITD has been doing preliminary testing for Windows 8, a version of Microsoft Windows operating systems developed for use on desktops, laptops, and tablets. A few individuals from each division were selected to participate in this test. The object was to verify that all of ITD's applications will work with the new operating system and to make sure all desktops, laptops, and tablets have the hardware necessary for running Windows 8 efficiently.
ITD is moving closer to migrating to FrontRange’s new product platform, HEAT 2013, and had been asked to participate in FrontRange’s Customer Reference Program. The results of ITD's Case Study were recently published on FrontRange's website. These Case Studies include customer success stories in service management and client management.
“We’ll continue to utilize the on-premise solution, but we’re encouraged that our vendor offers a choice of a cloud solution – that flexibility is very promising,” says Birnbaum. “Moving to HEAT 2013 will allow ITD’s enterprise service desk to deliver even greater efficiencies while blending people, process, and technology in a way that efficiently and effectively supports their customers. Today, some agencies use an in-house developed work
management system for service requests, while others use HEAT Service Management. HEAT 2013 will enable ITD the scalability to consolidate these platforms.
The 63rd Legislature passed SB 2021 in which Section nine of that bill requires the Information Technology Department (ITD) to perform a “study of all state agencies' information technology desktop support. The study is to determine the feasibility and desirability of centralization of desktop support services through the information technology department for all state agencies.
Requirements of the study include:
ITD has contracted with Eide Bailly to assist in the completion of this effort. A representative from Eide Bailly will be contacting you in the next coming weeks to schedule an interview to gather information on your agency’s current desktop support environment. Their timeline for completing this project is aggressive, with this in mind your support would be greatly appreciated in finding some time to meet with them on this important effort.
The statewide network, known as the North Dakota Statewide Technology Access for Government and Education network (STAGEnet) mission states that that it "will develop and enhance a statewide network to service its primary consumers". ITD in partnership with North Dakota State University (NDSU) and all the higher education campuses has further enhanced the statewide network. Voice solutions utilized by state government can now be connected to NDUS. This interconnection allows higher education campuses and state government to make voice calls to one another via STAGEnet. This functionality allows both parties to make voice calls to one another without toll charges, continuing to increase the effectiveness of STAGEnet and reducing the cost for both parties.
Instagram is a free mobile application that allows users to share pictures and videos online. A Terms of Service (TOS) agreement was developed for this social media application, which is now available to federal, state and local governments.
To better serve our customers, ITD's Software Development Division has reorganized the e-Team and Kool Kats teams.
ITD is partnering with the Office of Attorney General and the Department of Emergency Services to implement an enterprise-wide multi-factor authentication (MFA) solution. MFA is defense mechanism employed to make it difficult for unauthorized persons to access a computer system or network. This mechanism provides additional features to better safeguard your privacy and security.
If your agency is interested in a MFA solution, please contact the Service Desk. This will allow ITD to determine whether its feasible to offer this product to all agencies.