Every July, ITD conducts an annual survey to ensure that ITD's services are aligned with their customers' business needs and expectations. Agency executives, business professionals, and IT professionals are encouraged to participate in the Annual Customer Survey, focusing on services received between July 1, 2011 and June 30, 2012. ITD's ultimate goal is to provide excellent customer service and feedback collected from ITD's customers is essential to help provide lasting improvements.
August 6, 2012 - 9:00am
Location: Brynhild Haugland Room
The main question that a government needs to ask themselves when looking at Smart Government: Why embrace the concept? Technology is becoming more pervasive, with very high levels of connectivity among organizations, individuals and devices, and an explosion of data that can be used to implement services that were unimaginable just a few years ago. This has progressively created buzz around the concept of "Smart Government” that can use data coming from a variety of sources, including real-time systems that operate infrastructures such as the electric grid, public lighting, safety cameras, electronic toll gates and more to make government more efficient, attractive and sustainable. However, the problem of sustainability affects governments at all levels and in all domains, and their "smartness" in both leveraging and deploying technology will be key to their ability to manage the increasing pace and level of change.
T. Jeff Vining is a research vice president in Gartner Research, where he covers smart government and related operational technologies such as geospatial, sensors and video systems.
Telecommunications is changing their name to “Network Services” and the Desktop Support team is now known as "Client Technologies".
“Telecommunication” is an older term, which others perceive as a voice only solution. Following trends and technology in the marketplace, Network Services is the better fit for the services provided by the Division.
Desktop support is commonly known as a service to a personal computer that is physically located on a desktop. With evolving technologies such as mobile devices, ITD provides services that extend beyond just desktops. Therefore, Client Technologies was a better fit to bring us in alignment with our service-focused objective that is client driven.
ITD will end support for Symantec Endpoint Protection v11 on August 31, 2012. Therefore, we ask that agencies continue to migrate to Symantec Endpoint v12 before August 31, 2012.
Effective April 1, 2012 ITD’s Data Processing bills will reflect the decreases noted below for network services. These decreases are in line with the budget rates for 2013-2015.
|Bill Code||Description||New Rate||Old Rate|
|Broadband Premium Add-on
Broadband Basic Add-on
Broadband Residential Add-on
WAN Access (ETS-5)
WAN Access (Political Sub ETS-5)
Metro Area Network Access (Fiber)
Metro Area Network Access (Political Sub Fiber)
Also effective April 1, 2012 ITD’s Data Processing bills will reflect the decreases noted below. These decreases are TEMPORARY and will run through June 2012. These temporary rate decreases have been implemented in response to lower than anticipated capital costs over the last fiscal year. Agencies should be sure to use the budget rates recently published on ITD’s website when budgeting for these services in the 2013-15 biennium.
|Bill Code||Description||Temporary Rate||Old Rate|
Technology Fee - Gigabit
Disk Storage - Premium (on demand)
Disk Storage - Basic (on demand)
Disk Storage - File Share (on demand)
TSM Disk Backup
Disk Storage - Premium (dedicated)
Disk Storage - Basic (dedicated)
Disk Storage - File Share (dedicated)
Please contact Greg Hoffman at 328-4006 or Dan Sipes at 328-4317 if you have any questions.
The State of North Dakota has recently purchased Adobe LiveCycle Reader Extension Licensing. This software allows state and government entities to enable functionality that allows customers to save PDF forms they complete by using Adobe Reader, without a limit on the number of forms or users.
This functionality can be enabled using Adobe Acrobat X Standard and Adobe Acrobat Professional (version 7 and above). This feature is activated by selecting “File” and “Save As”.
Please contact ITD Records Management at (701) 328-3585 with any questions.
As most of you know, ITD acquired part of the old Home Depot building which is currently being converted to office space. By July 2012, ITD plans on adding "ITD North" as a new off-site location.
The Information Technology Department’s (ITD) physical inventory schedule begins Thursday, May 24, 2012 and continues until the end of July.
Four ITD employees; Samantha Huggett, Jamie Broeckel, Greg Hoffman, and Lynette Bosch will travel statewide to various facilities that house ITD's equipment. This inventory team will inspect equipment serial numbers and asset tags which may also require your assistance to access wiring closets or other areas. They will also be carrying credentials identifying them as ITD employees. Please inform members of your agency to anticipate the arrival of these individuals.
Authorized agency VPN users can now use the Android 4.0 and above devices, along with Juniper SSL VPN to securely connect to the State network. The device must have Junos Pulse (a free Android application) installed to enable this functionality. By default, all authorized agency VPN users can utilize this functionality. At the discretion of each agency, all mobile device functionality can only be disabled agency-wide, and not on an individual user basis or type of device.
The specific URL used to connect with these devices is http://vpn.nd.gov/mode1/ipad.
Supported mobile devices include: Apple iPad, iPhone, iPod Touch and Android 4.x (all require Junos Pulse).
Other mobile devices are not supported at this time.
Any other questions, please contact the Service Desk.
As part of the WebSphere 8.0 migration, ITD is changing the domain name of the application servers. The WebSphere 8 environment uses HTTPS exclusively, ITD's current environment hosts both HTTP and HTTPS. Since there isn't a need to differentiate between secure and non-secure applications, ITD is taking this opportunity to drop ‘secure’ or ‘web’ from the domain name. ITD recommends that bookmarks and any other references to the old domains be updated to the new links.