ITD is currently working with the Department of Emergency Services (DES) to provide a Remote Control/Support solution for end users without NDGOV accounts or for those on external networks. The Enterprise Architecture (EA) Remote Access standard ST002-04.1 requires that all connections be via an ITD provided VPN solution. DES was granted an EA exemption from ST002-04.1 to implement a Remote Control solution from BOMGAR.
The processing of that exemption by EA identified other agencies and situations that could benefit from a similar tool, and the standard is currently being reviewed to see if it would be feasible for ITD to provide an enterprise solution for all agencies to use. If your agency would be interested in the use of such a product, please contact Jeff Quast at 328-1993 or firstname.lastname@example.org so we can gauge the interest and develop a roadmap.