nd.gov - The Official Portal for North Dakota State Government
North Dakota: Legendary. Follow the trail of legends

Project Management SLA Created

A new Project Management SLA has been created. In conjunction with ITD’s Enterprise Service Levels, it acts as a Service Level Agreement between ITD and all customers utilizing Project Management as a Contracted Service.

The terms of the document were initially agreed upon by ITD and the Architecture Review Board on November 13, 2013.  The SLA includes five main sections:

  1. Service Description
  2. ITD Responsibilities
  3. Optional Services
  4. Customer Responsibilities
  5. Project Checklist

Comments

Post new comment

The content of this field is kept private and will not be shown publicly.
 

What Our Customers Are Saying

Thanks for the quick assistance. Very polite and courteous worker

 

Morton County Social Services
September 23, 2014
 
 

Copyright © 2014 North Dakota Information Technology Department - ITD
Use Adobe Reader to view, print and collaborate on PDF files.