The 63rd Legislature passed SB 2021 in which Section nine of that bill requires the Information Technology Department (ITD) to perform a “study of all state agencies' information technology... read more
As many of you know, The 63rd Legislature passed SB 2021. Section nine of that bill requires the Information Technology Department (ITD) to perform a “study of all state agencies' information... read more
ITD is extending an invitation to learn about today's critical IT initiatives for free from Gartner Analysts. Join them for an hour and walk away with tactical advice that can impact your top... read more
Recently, I have seen a couple ITSM tickets submitted about users having problems working with files in FileNet. While troubleshooting the problem, we discovered that the user was trying to use... read more
Batches that look like they are stuck Identifying or Evaluating can be fixed by the operator most times, which eliminates the need to submit an incident. Please share these instructions with... read more
Interactive Voice Response (IVR) is a self-service system that enables callers to navigate voice prompts using their telephone keypad or voice command to navigate menus to obtain information or process a transaction.