North Dakota Information Technology Department (ITD)
Every July, ITD conducts an annual survey to ensure that ITD's services are aligned with their customers' business needs and expectations. Agency executives, business professionals, and IT professionals are encouraged to participate in the Annual Customer Survey, focusing on services received between July 1, 2011 and June 30, 2012. ITD's ultimate goal is to provide excellent customer service and feedback collected from ITD's customers is essential to help provide lasting improvements.
Thank you for your courteous and efficient service!
Copyright © 2013 North Dakota Information Technology Department - ITD
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Comments
Vast amount of ITD work I would rate as excellent, every now and again I run into one of two types of problems. 1) is where I request something and ITD does something and closes the ticket with out end user varifing it works and this sometime cause other problems and more dialog. 2) Sometime we schedule something at the beginning of the week and expect it to be completed at the end of week and for some reason it does not occur as schedule, and we do not know what happened or why it did not occur as requested until after we expect that is should be finished. Both these are truly communication related items and not technical items.
I have been very satisfied with the service received from the ITD dept.
The ITD staff is always courteous, responsive and competent. I am very pleased with the customer service.
Very helpful. Quick to respond!
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