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Legislative Mandated Desktop Study

Mike Ressler's picture

As many of you know, The 63rd Legislature passed SB 2021. Section nine of that bill requires the Information Technology Department (ITD) to perform a “study of all state agencies' information technology desktop support to determine the feasibility and desirability of centralization of desktop support services through the information technology department for all state agencies. The study must include a review of the support staff, associated costs to the respective agency, use of third party information technology contractors, and a cost-benefit comparison of current state agencies' desktop support self services and desktop support services provided by the information technology department.” 

ITD has contracted with Eide Bailly to assist in the completion of this effort.  A representative from Eide Bailly will be contacting you in the coming weeks to schedule an interview to gather information on your agency’s current desktop support environment.  Our timeline for completing this project is aggressive, with this in mind we would very much appreciate your support in finding some time to meet on this important effort.” 

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