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Annual Customer Survey Results

Gary Vetter's picture

The results of ITD’s Annual Customer Survey are in. This year, 56 IT coordinators, business professionals, and agency directors responded with an overall satisfaction rate of 92%.

In reviewing the results and reading the comments, the overall theme is that customers are pleased with ITD and the improvements we've been making. However…

  • ITD still has several areas in which we can improve
  • Customer would like us to move even faster in our efforts
  • We need to remain aware of how our decisions impact other agencies

In short, we need to keep up the good work, but stay focused on continuous improvement.

I would like to personally thank everyone that participated in the survey. ITD always views your feedback as gift, and we’re committed to using your input to set our direction moving forward.

If you ever have a concern, please don’t feel you have to hold onto it until the next annual survey. We’re just a click or a call away.


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What Our Customers Are Saying

It was so early in the morning and still cheerful and so helpful.

Cass County Social Services
March 19, 2015