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Rate Descriptions

The following is a brief description of each service rate and the bill it will be recorded on.

Data Processing Rate Descriptions

Project Management Oversight

Project Management Oversight monitors and guides information technology projects with a budget in excess of $250,000. 

XenMobile Device Manager
IT Analyst
Desktop Support Analyst

Provides personal computer and network technical support.

Senior Analyst

Provides analysis, design, coding and implementation of central computer, client server and e-government systems or project management services for implementation of applications being developed by outside contractors. 

Contract Programming

At times ITD may have to hire contract programmers to assist in the development of systems.

Architect/Consulting

ITD staff may enter into an agreement with an agency to perform technology planning services or review progress on an application being developed by outside contractors.

Analyst II

Provides analysis, design, coding and implementation of central computer, client server and e-government systems or project management services for implementation of applications being developed by outside contractors. 

Analyst

Provides analysis, design and implementation of central computer, client server and e-government systems.

Project Manager
Senior Project Manager
Analyst III

Provides analysis, design, coding and implementation of central computer, client server and e-government systems or project management services for implementation of applications being developed by outside contractors. 

Server Administrator/Application Support

This fee is only assessed for work that extends beyond the scope of normal administrative duties included in the server/application hosting fees.

Business Analyst I
Business Analyst II
Business Analyst III
Forms Design

Design of state forms using Liquid Office Designer. 

Database Administrator
Records Management Fee

Information management analysts assist in establishing and maintaining records management programs.

2066 Batch CPU

Batch CPU is generated when a batch computer program is submitted and processed by the central processor.

2066 CICS CPU

CICS CPU is generated when the central computer processes transaction programs and provides information via an on-line workstation.

2066 ADABAS CPU

ADABAS CPU is generated when a computer program accesses an ADABAS database.

2066 TSO CPU

TSO CPU is generated when a computer program is submitted using TSO.

Disk Storage

Disk storage is data stored on ITD's central disk storage devices. Bytes of data are stored on tracks and billed by data file. 

Tape Library Storage

Tape storage is generated when data is stored on tape cartridges.

AS/400 Batch CPU

Batch CPU is generated when a batch computer program is submitted and processed by ITD's AS/400 computer.  The budgeted rate of $.21 did not take into consideration the faster processor due to hardware refresh.

AS/400 Interactive CPU

Interactive CPU is generated when the AS/400 processes transaction programs and provides information via an on-line workstation.  The budgeted rate of $.21 did not take into consideration the faster processor due to hardware refresh.

AS/400 Disk Storage

Disk storage is data stored on ITD's central AS/400 disk storage device. Bytes of data are stored and billed by data file. 

Wide Area Network Access Add-on (Broadband)

Broadband connections are for small offices to connect to the statewide network. 

Wide Area Network Access (ETS-5)

These dedicated connections represent circuit capacity required for a customer to connect to the state wide area network.

Wide Area Network Access (Political Sub ETS-5)

These dedicated connections represent circuit capacity required for a political subdivision customer to connect to the statewide network. 

Metro Area Network Access Fiber

ITD has a dedicated fiber connection for customers in select city locations to connect to the statewide area network. 

Metro Area Network Access (Political Sub Fiber)

A dedicated fiber connection for political subdivision customers in select city locations to connect to the statewide area network. 

Managed Firewall
Technology Fee

Network access charge is assessed for each state FTE for statewide area network access and other network services. 

Technology Fee - Gigabit

Network access charge is assessed to each gigabit speed device connected to the statewide area network. 

EDMS FileNet User Fee
ITD provides a centralized Electronic Document Management System (EDMS). Customers are assessed a one-time license install fee plus a monthly fee for each software license needed to handle the volume of forms processed by their agency. 
EDMS FileNet User with BPM Add-on Fee

ITD provides a centralized Electronic Document Management System (EDMS).

EDMS Teleform Verifier Fee

ITD provides a centralized Electronic Document Management System (EDMS) that allows agencies to scan paper documents into the EDMS repository. Customers are assessed a one-time license install fee plus a monthly fee for each software license needed to handle the volume of forms processed by their agency. 

EDMS Teleform Scan Station Fee

ITD provides a centralized Electronic Document Management System (EDMS) that allows agencies to scan paper documents into the EDMS repository. Customers are assessed a one-time license install fee plus a monthly fee for each software license needed to handle the volume of forms processed by their agency. 

EDMS ILinx Email Import
EDMS ILinx Data Capture
Liquid Office Fee

ITD provides a centralized Electronic Document Management System (EDMS) that allows agencies to electronically design, publish, and process forms. A fee is assessed per form for ALL state forms.

Sharepoint MOSS Fee

ITD provides a centralized Microsoft SharePoint infrastructure. A one-time user install fee plus a monthly fee is assessed for each user accessing the system.

Sharepoint WSS Fee

ITD provides a centralized Microsoft SharePoint infrastructure. A monthly fee is assessed for each user accessing the system.

ADA Compliance Sheriff
Email Encryption

A centralized e-mail encryption service exists for agencies that need to exchange secure messages with external entities. There is a one-time user install fee plus a monthly fee for each user accessing the system. 

Endpoint Hard Drive Encryption - Hardware Based (WAVE)
Endpoint Hard Drive Encryption - Software Based (WAVE)
County Exchange Email

Microsoft Exchange services are available to political subdivisions that require email functionality beyond the basic POP3/SMTP service provided with their statewide network connectivity. A monthly fee is assessed for each e-mail account. 

VPN Client (Pol. Sub.)

A Virtual Private Network uses encryption and tunneling to connect users or sites on a public network to the statewide network.

VPN Client - Netmotion (Session Persistence)

A Virtual Private Network uses encryption and tunneling to connect users or sites on a public network to the statewide network.

Email Quota (Additional Storage)

ITD allows for additional storage to be acquired for email mailboxes. 

Rightfax Single Client

Faxing services are available via any email-enabled device or application. A single-client fee is available to individuals using the service.

Rightfax Application Fee

Faxing services are available via any email-enabled device or application. Applications that send mass faxes are assessed a rate based upon average volume.  

Rightfax Dept Client

Faxing services are available via any email-enabled device or application. An entire agency may find value in utilizing the departmental rate as an alternative to the single-user fee.

CMA Desktop Video

ITD provides a centralized Instant Messaging platform based upon Microsoft technologies.  

SCCM Client
PowerSchool Fee

ITD provides PowerSchool information management system hosting for K-12 schools in North Dakota.

K-12 Data Warehouse Hosting

ITD provides hosting of the cmERDC Viewpoint Data Warehouse for K-12 schools in North Dakota.

LERMS User Fee

ITD provides hosting of the CJIS Law Enforcement Records Management System.

STARS User Fee

ITD provides hosting of the CJIS State's Attorney Records Management System.

Cognos BI Business Author User Fee

A Cognos infrastructure is hosted for Business Intelligence applications. There is a one-time user install fee plus a monthly fee for each user accessing the system. 

Cognos BI Consumer User Fee

A Cognos infrastructure is hosted for Business Intelligence applications. There is a one-time user install fee plus a monthly fee for each user accessing the system. 

Cognos BI Professional Author User Fee

A Cognos infrastructure is hosted for Business Intelligence applications. There is a one-time user install fee plus a monthly fee for each user accessing the system. 

Cognos BI Professional User Fee

A Cognos infrastructure is hosted for Business Intelligence applications. There is a one-time user install fee plus a monthly fee for each user accessing the system. 

Cognos BI Administrator Fee

A Cognos infrastructure is hosted for Business Intelligence applications. There is a one-time user install fee plus a monthly fee for each user accessing the system. 

Master Client Index
Anti-Virus Client (Political Sub Only)

ITD has entered into a enterprise license agreement with Symantec for Norton Anti-Virus.

Symantec Endpoint Encryption (SEE)
Datacenter Space Rental

Secure server room to house agency servers. This location includes card key access, computer racking, conditioned power and an uninterruptible power supply.

Shared File & Print User Fee

ITD operates a centralized server configured to provide multiple agencies with secure file and printer sharing services. This fee includes the cost of the centralized server and is assessed on a per-user basis. 

Dedicated File & Print User Fee

ITD offers dedicated servers configured to provide an agency with secure file and printer sharing services. This fee is assessed on a per-user basis and does not include the cost of the server. 

Active Directory User Fee

ITD operates a centralized Active Directory infrastructure, and certain political subdivisions employees need to be part of the directory.

Dedicated F&P Standard Server Fee

ITD operates dedicated servers configured to provide an agency with secure file and print sharing services. 

Dedicated F&P High Capacity Server Fee

ITD operates dedicated servers configured to provide an agency with secure file and print sharing services. 

Oracle Application Hosting

ITD operates dedicated equipment necessary to host agencies Oracle applications. 

Websphere Application Hosting

ITD provides the equipment necessary to host agencies Websphere applications. 

SQL Application Hosting

ITD provides the equipment necessary to host agencies SQL applications.

Shared Intel Server Application Hosting

ITD provides the equipment necessary to host an agency’s application that requires an Intel based server and can co-exist with other Intel applications. 

Dedicated Intel Virtual Server

ITD provides the equipment necessary to host an agency’s application that requires an Intel based server and requires a dedicated server.

Dedicated Intel Server (Standard Physical Server)

ITD provides the equipment necessary to host an agency’s application that requires an Intel based dedicated physical server.

Web Hosting

ITD provides web servers to host an agency’s web site and make it accessible to the public via the internet.

ConnectND Hosting

ITD provides hosting of North Dakota's PeopleSoft Enterprise Resource Planning system implementation. 

Disk Storage - Premium (on demand)

Premium disk storage is data stored on ITD's central disk storage devices that requires high performance or high availability. Data replication options are available. Typical usage includes databases and transactional data.

Disk Storage - Basic (on demand)

Basic disk storage service is for data stored on ITD's central disk storage devices that does not require high availability or high performance. Data replication options are not available. Typical usage includes non-critical, non-transactional data.

Disk Storage - File Share (on demand)

File Share disk storage service is data stored on ITD's central disk storage devices. It is reserved for specific non-transactional data. Typical usage includes File and Print data and EDMS data. Data replication options are available.

TSM Disk Backup

Tape backup storage is provided for all disk storage services. 

Disk Storage - Premium (dedicated)
Disk Storage - Basic (dedicated)
Disk Storage - File Share (dedicated)
Wide Area Network Access (Broadband)

These connections are for small offices to connect to the statewide network. 

Switch Port Activation – Ethernet

Activates a network socket in the wall for connecting an Ethernet-enabled device.

Switch Installation - Gigabit Ethernet

Activates a network socket in the wall for connecting an Ethernet-enabled device at gigabit speeds.

Formbridge

Formbridge is used by ITD to convert a customer's PDF-based forms into e-forms.

Wireless Access Point

ITD provides a managed and monitored 802.11abg wireless network solution.

Micrographics Rate Descriptions

Micrographics Specialist (Scanning)

Micrographics specialists prepare documents for filming.

Processing - 16mm X 100'

Processing of film through special chemicals to create a negative. 

Processing - 16mm X 215'

Processing of film through special chemicals to create a negative. 

Processing - 35mm X 100'

Processing of film through special chemicals to create a negative. 

Duplication - 16mm X 100'

Copies of roll film or microfiche can be requested. 

Duplication - 35mm x 100' (Agency provides film)

Copies of roll film or microfiche can be requested. 

Storage & File/Refile Charge

The storage of film and/or microfiche. 

Microfiche Paper Prints

Copying microfiche onto paper (letter size prints) or onto an electronic copy.

Microfiche Originals - COM

The creation of computer output microfiche. 

Microfiche Duplicates - COM

Copies of computer output microfiche. 

Compact Discs - CD Master Creation (with Viewer)

Creation of a compact disk with a licensed viewer. 

Compact Discs - CD Duplication (w/o Viewer)

Creation of a duplicate compact disk.

Telecommunications Rate Descriptions

Telephone Systems Analyst

The Telephone Systems Analyst rate only applies to applications that are specific to a customer’s business application and require a substantial amount of the analyst's time. 

Network Analyst

This rate will be used only when a customer needs substantial assistance on a specific agency issue. 

Wiring Technician

ITD will charge for a wiring technician when installing a new connection. 

Phone-Basic Service (per circuit)

Basic phone service is the activation of a port in an ITD provided telephone switch.

Analog Port

Analog ports are used for fax machines, modems, and specialized communications equipment. 

Phone Extension

A phone extension requires specialized wiring allowing a secondary instrument to share a single port on a telephone switch. 

Professional Speaker/Display Phone

This telephone has a speaker and a larger display with additional functionality. 

Voice Mail

Voice mail is storage on the telephone switch assigned to a unique number. 

Call Center Agent

Symposium is a diverse suite of customer interaction solutions for agency call centers. 

Mobile Suite Cell Phone
Mobile Suite Smart Phone
Call Recording

Call recording allows agencies to record incoming or outgoing phone calls.

Mobile Device Management (Blackberry)

ITD operates a centralized Blackberry Enterprise Server (BES) for Blackberry mobile phones. 

In-State Directory Assistance

Directory assistance charges occur when someone calls the telephone company to obtain an unknown telephone number. 

Out-of-State Directory Assistance

Directory assistance charges occur when someone calls the telephone company to obtain an unknown telephone number. 

Calling Cards Call

ITD has contracted with a long-distance provider for calling card calls. 

Long Distance

ITD will charge a per-minute rate for all calls placed from the state's network system to anywhere in the Continental United States. 

International Long Distance

ITD will charge a per-minute rate for all calls placed from the state's network system to anywhere outside the Continental United States. 

800 Service

ITD will charge a per-minute rate for inbound toll-free service. 

Conference Call Bridge Long Distance

ITD will offer Conference Bridging to individuals by request.  Each individual will be issued a moderator number and participant passcode.  ITD will charge a per-minute rate to 

Avaya Aura Conferencing (AAC) w/Video
Interactive Voice Response (IVR)

IVR applications and systems allow people to interact with information over the telephone. 

Add-on Module

Add-on modules provide additional telephone keys that can be customized to enhance productivity. 

 

What Our Customers Are Saying

Very friendly and helpful

Job Service ND
April 7, 2014
 
 

Copyright © 2014 North Dakota Information Technology Department - ITD
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