·Billing Table of Contents

Billing & Rates

Telecommunications Bill

TELEPHONE SYSTEM ANALYST
ITD has developed a telephone system analyst rate. Costs associated with installation of new telephone systems and upgrades to existing telephone systems are recovered in the basic phone fee. Currently, ITD does not use the telephone system analyst rate however, the rate will apply to applications that are specific to a customer's business application and require a substantial amount of the analyst's time. Time will be charged out in increments of six minutes (1/10th of an hour).

NETWORK ANALYST
ITD has developed a network analyst rate. This rate will be used only when a customer needs substantial assistance on a specific agency issue. An example would be consulting on LAN/WAN configurations. Time will be charged out in increments of six minutes (1/10th of an hour).

WIRING TECHNICIAN
ITD will charge for a wiring technician when installing a new connection. Time is charged out in increments of six minutes (1/10th of an hour). The hourly fee includes all the materials needed by the technician, including the wire or cable.

PHONE - BASIC SERVICE
Basic phone service is the activation of a port in an ITD provided telephone switch. A port can be a digital or analog circuit. Telephones connected to analog ports are included in this service. ITD charges a monthly fee while the port remains active. A basic telephone set is provided by ITD and included in the monthly fee.

ANALOG PORTS
Analog ports are used for fax machines, modems, and specialized communications equipment. The customer provides this equipment. ITD charges a monthly fee while the port remains active.

PHONE EXTENSION
A phone extension requires specialized wiring allowing a secondary instrument to share a single port on a telephone switch. ITD charges a monthly fee while the extension remains active.

ENHANCED DISPLAY PHONE
This telephone has a speaker and a display. ITD charges a monthly fee for the use of this type of telephone.

PROFESSIONAL DISPLAY PHONE
This telephone has a speaker and a larger display with additional functionality. ITD charges a monthly fee for the use of this type of telephone.

VOICE MAIL
Voice mail is storage on the telephone switch assigned to a unique number. Voice mail acts as an answering machine allowing messages to be recorded in the mailbox. ITD charges a monthly fee while the mailbox remains active.

SYMPOSIUM
Symposium is a diverse suite of customer interaction solutions for agency call centers. This product will assist the call center employee in handling calls and routing them more efficiently. There is a one-time installation charge and a monthly per agent charge.

IN-STATE DIRECTORY ASSISTANCE
OUT-OF-STATE DIRECTORY ASSISTANCE
Directory assistance charges occur when someone calls the telephone company to obtain an unknown telephone number. The telephone company has a charge for this service and ITD will pass that charge on to the customer. The charge varies based on the number in question, in-state or out-of-state.

CALLING CARD CALLS
ITD has contracted with AT&T for calling card calls. State agencies can obtain calling cards from ITD at no charge. ITD will charge the cardholder for all activity on the card by passing on the actual charge from AT&T to the customer.

LONG DISTANCE
ITD will charge a per-minute rate for all calls placed from the State's network system to anywhere in the Continental US. Call detail is collected on the caller's telephone number or authorization number.

INTERNATIONAL LONG DISTANCE
ITD will charge a per-minute rate for all calls placed from the State's network system to anywhere outside the Continental US. Call detail is collected on the caller's telephone number or authorization number.

800 SERVICE
ITD will charge a per-minute rate for 800-service. Call detail is collected by the 800-number and reported on the ITD billing.

INTERACTIVE VOICE RESPONSE (IVR)
Interactive Voice Response applications and systems allow people to interact with information over the telephone. IVR's are connected to both telephone systems and your internal data source (hosts and/or databases) so that you can automate the task of distributing information from within your agency to the outside world. The cost is per port - number of lines desired for your customers to access your information.

MISCELLANEOUS CHARGE
Miscellaneous charges result when ITD purchases a unique service or product from an outside vendor for the sole benefit of a customer. The charge from the vendor is passed on to the customer at actual cost.

OVERHEAD
Overhead is included in the rate for all services except for the miscellaneous charge to which it does not apply.