·Billing Table of Contents

Billing & Rates

Data Processing Bill

Desktop Support Analyst
The desktop support analyst provides personal computer and network technical support. This support includes installation of a new system, diagnostic/problem resolution, and on-site training. Time is charged out in increments of six minutes (1/10th of an hour).

Senior Developer
The systems analyst provides analysis, design and implementation of central computer, client server and e-government systems. Time is charged out in increments of six minutes (1/10th of an hour).

Contract Programming
At times ITD may have to hire contract programmers to assist in the development of systems. This time will be charged back to the agency at the rate billed to the State. ITD will get approval from the agency before entering into such contracts to make sure proper funding is available.

Consulting / Project Management
ITD staff may enter into an agreement with an agency to perform technology planning services or review progress on an application being developed by outside contractors. These consulting services and project management will be coordinated with the agency's project manager. Time is charged out in increments of six minutes (1/10th of an hour).

Developer
The programmer develops and maintains computer program code. This includes writing code, testing, maintenance, and documentation. Time is charged out in increments of six minutes (1/10th of an hour).

Server Administrator / Application Support
The server administrator provides server / applications support. This support is outside the scope of our normal administration duties included in the server / application hosting fees. Time is charged out in increments of six minutes (1/10th of an hour).

Records Management Fee
The records management analyst helps establish records retention and disposition programs. This includes the development of a systematic process of organizing and saving documents for compliance with legal, audit and administrative regulations. The cost is tiered and allocated based on the number of record series and the number of employees at the agency.

Batch Print
Print is now being provided by Central Services and they provide the billing and the proposed budget rates for 2005-07.

2066 Batch CPU
Batch CPU is generated when a batch computer program is submitted and processed by the central processor. The processor records measurable units in CPU seconds. This time is recorded by batch job name.

2066 CICS CPU
CICS CPU is generated when the central computer processes transaction programs and provides information via an on-line workstation. The processor records measurable units in CPU seconds. This time is recorded by user-id.

2066 ADABAS CPU
ADABAS CPU is generated when a computer program accesses an ADABAS database. The processor records measurable units in CPU seconds. This can be accomplished via batch or on-line processing. This time is recorded by batch job name or user-id.

2066 TSO CPU
TSO CPU is generated when a computer program is submitted using TSO. The processor records measurable units CPU seconds. This time is recorded by TSO user-id.

2066 Disk Storage
Disk storage is data stored on ITD's central disk storage devices. Bytes of data are stored on tracks and billed by data file. Data retrieval is extremely fast and this storage medium is used primarily when data is accessed regularly.

Tape Storage
Tape storage is generated when data is stored on tape cartridges. These cartridges are used to store data that is accessed infrequently or for backing up files stored on magnetic disk. Data retrieval is delayed because the tape must be mounted to a tape drive before a program can access the data.

AS/400 Batch CPU
Batch CPU is generated when a batch computer program is submitted and processed by ITD's AS/400 computer. The processor records measurable units in CPU seconds. This time is captured by batch job name.

AS/400 Interactive CPU
Interactive CPU is generated when the AS/400 processes transaction programs and provides information via an on-line workstation. The processor records measurable units in CPU seconds. This time is captured by user-id.

AS/400 Disk Storage
Disk storage is data stored on ITD's central AS/400 disk storage device. Bytes of data are stored and billed by data file. Data retrieval is extremely fast and this storage medium is used primarily when data is accessed regularly.

Dial-Up User-ID
Identification number assigned to an individual allowing access into the State's network. Agencies are able to access their servers inside the firewall via a remote connection. This service will be included in the VPN Client service.

Dial-Up Long Distance
Cost per minute when agency is connected to the State's dial in server via a remote connection. Cost is only charged when dialing in via the 800-number. Local calls are not charged a per-minute fee.

Wide Area Network Access DSL/Cable
These connections are for small offices to connect to the statewide area network. The fee includes only the cost of the circuit.

Wide Area Network Access T-1
These dedicated connections represent circuit capacity required for a customer to connect to the statewide area network. Includes circuit cost, wide area network equipment and technical support.

Wide Area Network Access T-1 (Political Sub)
These dedicated connections represent circuit capacity required for a political subdivision customer to connect to the statewide area network. Includes circuit cost, wide area network equipment and limited technical support.

Metro Area Network Access - Fiber
ITD has a dedicated fiber connection for customers in select city locations to connect to the statewide area network. Includes fiber cost, wide area network equipment and technical support.

Metro Area Network Access - Fiber (Political Sub)
ITD has a dedicated fiber connection for customers in select city locations to connect to the statewide area network. Includes fiber cost, wide area network equipment and technical support.

Device Connection (WAN)
Network access charge is assessed to each device connected (non-gigabit speed) to the statewide area network (WAN). If a customer has a local area network (LAN) with a connection to the state WAN, the network access charge applies to each device on the LAN. Includes core network infrastructure, technical support, anti-virus client, Internet access and e-mail service.

Gigabit Device Connection
Network access charge is assessed to each gigabit speed device connected to the statewide area network (WAN). Includes core network infrastructure, technical support, anti-virus client, Internet access and e-mail service.

VPN CLIENT CONNECTION
VPN Client Add-on
A virtual private network, or VPN, uses encryption and tunneling to connect users or sites over a public network, usually the Internet. A fee for a license is assessed per client. A reduced add-on fee is assessed for individuals already paying for a network device connection and needing remote access.

E-mail Quota
ITD allows for additional storage to be acquired for e-mail mailboxes.

Rightfax Single Client
ITD provides a service that lets users send or receive faxes from an e-mail account.

Anti-Virus Client (Political Subdivision only)
ITD has entered into an enterprise license agreement with Symantec for Norton Anti-Virus. Agencies may participate in this agreement by working with ITD to receive copies of the software and coordinate update of virus definition files. A monthly license fee is assessed per client for political subdivisions.

EDMS User Fee
ITD provides a centralized Electronic Document Management System (EDMS) infrastructure to host EDMS applications. There is a one-time user install fee (either concurrent or dedicated) plus a monthly fee is assessed for each user accessing the system.

Liquid Office Fee
ITD provides a centralized Electronic Document Management System (EDMS) forms solution. This allows agencies to electronically design, publish and process forms. A fee is assessed per form for all state forms.

Server Room
ITD provides a secure server room to house servers that need to be physically accessed by agency staff. This location includes card key access, computer racking, conditioned power and an uninterruptible power supply. The monthly cost is assessed on a per server basis and per additional device located in the server room and includes the cost of connecting the device to the statewide network.

Shared File & Print User
ITD operates a centralized server configured to provide multiple agencies with secure file and printer sharing services. This fee includes the cost of the centralized server is assessed on a per-user basis.

Liquid Office Fee
ITD provides a centralized Electronic Document Management System (EDMS) forms solution. This allows agencies to electronically design, publish and process forms. A fee is assessed per form for all state forms.

Dedicated File & Print User
ITD operates dedicated servers configured to provide an agency with secure file and printer sharing services. This fee is assessed on a per-user basis and does not include the cost of the server.

Dedicated File & Print Standard Server
ITD operates dedicated servers configured to provide an agency with secure file and printer sharing services.

Dedicated File & Print High Capacity Server
ITD operates dedicated servers configured to provide an agency with secure file and printer sharing services.

Oracle Application Hosting
ITD operates dedicated equipment necessary to host an agency's oracle application. The cost is tiered based on the size of the application.

Websphere Application Hosting
ITD provides the equipment necessary to host an agency's websphere application and makes it accessible via an Internet browser. The cost is tiered based on the size of the application.

SQL Application Hosting
ITD provides the equipment necessary to host an agency's SQL application. The cost is tiered based on the size of the system.

Shared Intel Server Application Hosting
ITD provides the equipment necessary to host an agency's application that requires an Intel based server and can co-exist with other Intel applications. This fee is assessed on an application basis and includes the cost of the server, server software and the server administration. This fee does not include the direct support of the application itself.

Dedicated Intel Server Application Hosting
ITD provides the equipment necessary to host an agency's application that requires an Intel based server and requires a dedicated server. This fee is assessed on an application basis and includes the cost of the server, server software and the server administration. This fee does not include the direct support of the application itself.

Web Hosting
ITD provides web servers to host an agency's web site and make it accessible to the public via the Internet. This service includes monthly usage reports, nightly backup, FrontPage extensions, FTP access and search capabilities. Also includes agency intranet hosting. The cost is assessed per website. Disk storage is billed separately and there are incremental costs for agencies requiring site specific SSL certificates.

Disk Storage - Bronze
Bronze disk storage is data stored on ITD's central disk storage devices that do not require high performance or availability. Data is usually duplicated in another format like CD's or on paper and can be retrieved if necessary by the customer. This service is not supported outside normal business hours. Data is billed by the amount of storage allocated.

Disk Storage - Silver
Silver disk storage service is for data stored on ITD's central disk storage devices that require medium availability and high performance. This service is supported 24 x 7. Data is billed by the amount of storage allocated.

Disk Storage - Gold
Gold disk storage service is for data stored on ITD's central disk storage devices that require high availability and high performance. Data retrieval is extremely fast and this storage medium is used primarily when data is accessed regularly (ex. databases). This service is supported 24 x 7. Data is billed by the amount of storage allocated.

Miscellaneous Charge
Miscellaneous charges result when ITD purchases a unique service or product from an outside vendor for the sole benefit of a customer. The cost invoiced to ITD by the vendor is passed on to the customer at actual cost.

Overhead
Overhead is included in the rate for all services except for the miscellaneous charge to which it does not apply.