Vacancy Announcement

System Support Specialist II
Department of Human Services - Economic Assistance Policy, System Support and Development

Location: Bismarck
Salary: $2513 - $3350 per month
Closing Date: May 15, 2008
Position Number: 325-132-3227
Requisition Number: 295340
Status: Full-time, Regular
Type of Recruitment: Internal/External
Job Order Number: 173891
Date Posted to Web: May 1, 2008

Minimum Qualifications:

A PROFESSIONAL WORK-RELATED WRITING SAMPLE IS REQUIRED WITH APPLICATION. FAILURE TO PROVIDE WRITING SAMPLE WILL DISQUALIFY APPLICANT FROM FURTHER CONSIDERATION.

Requires one of the following:

A bachelor’s degree in an information technology-related field, business or public administration, or administrative/office management, and two years of work experience determining eligibility for human service programs or directly related to the human service program; OR
Six years of work experience determining eligibility for human service programs or directly related to the human service program; OR
Any combination of college course work and experience determining eligibility for human service economic assistance programs or directly related to the human service program, totaling six years, at least two years of which must have been determining eligibility for human service economic assistance programs or directly related to the human service program.

If no qualified applicants are found, we will consider under filling this position as a System Support Specialist I (4005), with a salary range of $2315 - $3086 per month. Minimum qualifications require one of the following:

A bachelor’s degree in an information technology-related field, business or public administration, or administrative/office management, and one year of work experience determining eligibility for human service programs or directly related to the human service program; OR
Five years of work experience determining eligibility for human service programs or directly related to the human service program; OR
Any combination of college course work and experience determining eligibility for human service economic assistance programs or directly related to the human service program, totaling five years, at least one year of which must have been determining eligibility for human service economic assistance programs or directly related to the human service program.

Human Service Economic Assistance Programs are: Temporary Assistance for Needy Families (TANF), Low Income Home Energy Assistance Program (LIHEAP), Food Stamps, Foster Care and Medicaid.

Preference will be given to applicants experience with:

Food Stamp, TANF, Medicaid and Healthy Steps programs
TECS and Vision system

The successful applicant must possess the following:

Strong verbal and oral communication skills;
Innovative with strong analytical and problem solving skills;
Skills required to develop and conduct training;
Ability to efficiently organize and prioritize work and manage time; and
Be dependable, flexible and resourceful as business needs arise.

Application Procedures:

A PROFESSIONAL WORK-RELATED WRITING SAMPLE IS REQUIRED WITH APPLICATION. FAILURE TO PROVIDE WRITING SAMPLE WILL DISQUALIFY APPLICANT FROM FURTHER CONSIDERATION.
Complete a State of ND Application for Employment (SFN 10950), which may be obtained at: http://www.nd.gov/hrms/jobs/apps/application.htm or from any ND Job Service Office.
Please include the position # and requisition # on your application. Also, provide specific details regarding how your education, experience and skills will qualify you for this position. A cover letter and resume may be included.
All application material must be received on or before the closing date at the following address: Department of Human Services, HR Division, 600 East Boulevard Avenue Dept 325, Bismarck ND 58505-0250; Fax: 701-328-1030; E-mail: dhshr@nd.gov

For More Information, Assistance or Accommodation Contact: Casey Goodhouse, HR Manager
Employing Unit: Economic Assistance Policy, System Support and Development
Telephone Number: 701-328-1290
TTY Number: 701-328-3480

Summary of Work:

Perform help desk, maintenance, and training duties and including major enhancements or projects for the TECS and Vision eligibility computer systems for Food Stamps, TANF (Temporary Assistance for Needy Families, Medicaid and Healthy Steps programs
Identify, research, analyze, and resolve systems problems during the system analysis and design phase for enhancements and projects.
Identify, research, analyze, design, and process comprehensive work requests, test plans, and case scenarios during the acceptance testing phase for enhancements and projects to test policy changes, systems problems, and resolutions.
Collaborate with policy staff, systems users, and programmers/analysts from the Information Technology Department (ITD) and consultants from Information Technology Services (ITS) for problem resolution throughout the analysis, design, and testing phases for enhancements and projects.
Monitor system activities to provide effective planning and enhancement of the systems.
Maintain knowledge of interfaces between DHS computer systems and systems of other government agencies to research, analyze, and resolve problems.
May serve as a lead for support, maintenance, training, enhancements, or projects.

Benefits:

The ND Department of Human Services offers challenging work opportunities, a full range of employee benefits including a comprehensive health plan, paid leave, a retirement plan, flexible work hours, and more. For more information, contact our website at: http://www.nd.gov/humanservices.

Equal Opportunity Employer
The employing agency does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services, and complies with the provisions of the North Dakota Human Rights Act.

Back to Vacancy Index | Receive Vacancy Announcements by Email | State Employee Benefits
HRMS Home Page | Contact Us | Disclaimer