Section 1 - Employee Selection

Chapter 1 - Introduction
Chapter 2 - Steps in the Selection Process
Chapter 3 - Employment Laws
Chapter 4 - The Position Description
Chapter 5 - The Vacancy Announcement
Chapter 6 - The Application Form and Resume
Chapter 7 - The Interview
Chapter 8 - Employment Tests
Chapter 9 - Reference Checking
Chapter 10 - The Selection Decision
Chapter 11 - Veterans Preference
Chapter 12 - Employee Orientation
Chapter 13 - Probationary Period

Section 2 - Performance Management

Chapter 1 - Performance Evaluation
Chapter 2 - Training and Development
Chapter 3 - Discipline

Section 3 - The Appeal Process

Chapter 1 - Who May File an Appeal
Chapter 2 - Employee Appeal Procedures
Chapter 3 - Administrative Hearings
Chapter 4 - Petition for Reconsideration
Chapter 5 - Appeals to Court

Section 4 - Conflict

Chapter 1 - Conflict - An Overview
Chapter 2 - What is Conflict
Chapter 3 - Conflict Management Styles
Chapter 4 - Resolving Conflict in the Workplace

Section 5 - Classification

Chapter 1 - Introduction and Definitions
Chapter 2 - North Dakota Class Evaluation System
Chapter 3 - Classification Procedure
Chapter 4 - Appeal Process

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