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North Dakota Human Resources Management Services

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Managers
 
600 E Boulevard Ave
Dept 113
Bismarck, ND 58505-0120

Phone · 701.328.3290
Fax · 701.328.1475
Email · hrms@nd.gov

Employment Verification · 701.328.2677

State Employees: Training Classes for ND State Employees

Supervisory Management Development

Course Content

Our five-day supervisory management training program continues to be one of our most popular programs and is designed exclusively for state government, focusing on the needs of state government and experiences of state government employees. All of the written materials and video case studies depict public sector organizational life and the issues and problems faced by state government managers. This program is designed to give the first-time supervisor the skills needed to work effectively with employees and to enhance the skills of the more experienced manager.

The following areas will be covered:

Communicating Effectively (Part I) - "One skill continues to underlie all others for government employees at every level: the ability to communicate effectively in group environments. Without it, all other functions suffer."

Managing Conflict (Part I) - "As government agencies strive to increase efficiency and quality, managers and supervisors will need to possess a key interpersonal skill - effective handling of inevitable conflict situations."

Developing People (Part II) - "Bringing out the best in employees is the most powerful and available resource for managers and supervisors - the readiest way to 'do more with less."

Performance Management (Part II) - "An integrated performance management system can make the difference between an organization that merely survives and an organization that prospers."

Management Practices Survey (Part II) - "The survey has been very well received by participants in state agencies around the nation."

Presenters

Gerard

Registration

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