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North Dakota Human Resource Management Services

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600 E Boulevard Ave
Dept 113
Bismarck, ND 58505-0120

Phone · 701.328.3290
Fax · 701.328.1475
Email · hrms@nd.gov

Employment Verification · 701.328.2677

State Employees: Training Classes for ND State Employees

Handling Conflict

Course Contents

Let’s face it, conflict is rampant in the workplace. It’s common in every state agency, not just yours. When you are faced with conflict with another employee, how do you handle it? Do you simply brush it off and think it will disappear? No, it really doesn’t disappear. It might hide for a while, but it will return; and when it does return the conflict will be even greater than before!

The overall objective of this seminar is to assist employees in preventing and resolving conflict with another person, whether that person is a supervisor, co-worker, or a customer. All material and video case studies depict situations in the public sector. Learn how to help resolve conflict “Permanently”! 

In this training session we focus on:

NOTE: This course is not necessary if you have already taken the Supervisory Management/Development Program.


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