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North Dakota Human Resources Management Services

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600 E Boulevard Ave
Dept 113
Bismarck, ND 58505-0120

Phone · 701.328.3290
Fax · 701.328.1475
Email · hrms@nd.gov

Employment Verification · 701.328.2677

State Employees: Training for ND State Employees

This Month's Spotlight on Training: Handling Conflict

This class is designed for non-supervisors.

Conflict is part of our normal everyday life. The difficult part is how to deal with it. This class provides the participant tools to help resolve conflict more effectively. Particpiants will learn:

  1. How to reduce situational conflict by adjusting how they normally handle conflict
  2. Realize how changing styles can reflect differences in outcomes between win-lose or win-win situations

This course gives tips and techniques in dealing with conflicts that could arise between you and your boss, among team members, or involving individuals within a unit, section, etc. Based on an actual state government case study, you will decide how to resolve several different conflict situations. You will evaluate your own effectivess in resolving conflict and discover ways to improve these skills. You will realize the barriers to working through conflicts with others. Lastly, you will learn when it is appropriate to use one style, or another; adjusting between different styles for conflict resolution.

This class directly correlates with the Managing Conflict component of the ND Supervisory Management Development program. Both classes allow you to determine your conflict style. Therefore, if any employee has already taken the Supervisory Management program there is no need to sign up for this course.

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