HUMAN SERVICE AIDE (4401 - 4402)

SCOPE OF WORK:

Work activities involve performing administrative, clerical, and related activities in support of human service treatment and assistance programs.

DUTIES PERFORMED AT ALL LEVELS:

• Provide information and assistance to clients during the application process.
• Gather technical information regarding client service needs.
• Assist social worker in coordinating referral of services for clients.
• Schedule, obtain, coordinate, or provide services to clients within limitations approved by authorized personnel.
• Observe client activities and document information as required.
• Prepare related reports, correspondence, and other administrative data; perform client data input and retrieval.
• Provide case management information to committees, courts, or interagency meetings; testify in court as required.
• May observe and supervise visits between foster children and natural parents and/or extended family.
• May require operation of transport vehicles for safe transportation of clients; accompany clients to service providers; assist in preparation of transportation schedules.

NOTE: The duties listed are not intended to be all-inclusive. Duties assigned any individual employee are at the discretion of the appointing authority.

HUMAN SERVICE AIDE I (4401)

Grade 4

LEVEL DEFINITION:

Positions at this level primarily provide transportation services for clients, supervise visitations, and assist social workers with clerical and administrative functions.

Additional duties performed at this level:

• None.

MINIMUM QUALIFICATIONS:

Requires a high school diploma or GED. Some positions may require a valid driver’s license or the ability to provide their own transportation.

CLASS EVALUATION:

Technical Knowledge

• Requires knowledge of processes, procedures, and methods.
• Involves some routine or repetitive tasks.
• Requires completion of high school or GED, some on-the-job training.

Management Breadth

• The requirement for managing others does not exist.

Interpersonal Skills

• Requires a high degree of written and/or verbal communication skills in dealing with other employees, clients, or the general public.

Guidelines

• Specific guidelines are provided.
• Guidelines are worded in general terms.
• Employee must apply appropriate guideline to appropriate duty.

Mental Challenge

• Specific duties are clearly defined.
• A variety of related procedures are provided for performing duties.
• Choosing the appropriate work procedure from available choices is necessary.

Independence of Action

• Instructions are given in general terms.
• Duties include completing a variety of recurring activities independently.
• Supervisor reviews work as necessary assuring work progress, accuracy, and task completion.

Control of Budget Dollars

• None.

Effect on Decisions

• Limited effect - Activities provide a product, information, or service used by others in making decisions

Hazardous Working Condition

• Work includes exposure to hazardous conditions resulting in a risk of physical injury requiring minor medical attention and little or no lost time from work.
• Exposure occurs on a periodic or intermittent basis.

HUMAN SERVICE AIDE II (4402)

Grade 6

LEVEL DEFINITION:

Work activities at this level include a broader scope of client assistance and clerical and secretarial support tasks related to human service treatment and assistance programs.

additional duties performed at this level:

• Develop a close professional relationship with clients and provide assistance in achieving basic training and employment goals.
• Coach and assist clients in completing required activities such as studying for GED, Drivers License test, required activities of Employment Development Plan, etc.
• Transport or assist client in using transportation resources.
• Assist with assessment for services; make referrals to appropriate personnel.
• Review applications for program services; determine eligibility and notify clients.
• Communicate client progress to appropriate entities; assist with goal setting.
• Provide encouragement and support to aid clients in identifying potential jobs; follow up after job placement to assure employment success.
• Provide clerical, reception, and secretarial support to agency and social work staff.
• Serve on various agency and community committees and projects; make public presentations on services and programs as needed.
• Maintain files, case management documents, and records according to agency standards.
• May perform program billing, process receipts/vouchers, prepare payroll and expenditure reports, and issue food stamps.
• May work with licensing day care providers; screen children for services.
• May provide in-home services to families and individuals.
• May provide emergency/crisis services to clients after hours, during holidays, and on weekends.

minimum qualifications:

Requires a high school diploma or GED and one year of work experience with special population groups such as the mentally ill, developmentally disabled, children and adolescents, and patients/clients in a direct care facility such as a hospital, nursing home, group home, day care, or in a community/mental health setting. Some positions may require a valid driver’s license or the ability to provide their own transportation. Two years of college coursework may substitute for the work experience requirement.

class evaluation:

(Those Factors Rated Differently from Previous Level)

Technical Knowledge

• Requires knowledge of processes, procedures, or methods.
• Requires some specialized knowledge, skill, and ability.
• Requires a high school diploma or GED.
• Requires specific training or experience in duties similar in type and complexity to those performed at this level.

Interpersonal Skills

• Requires extensive written and verbal communication skills needed to motivate, convince, and/or change behavior or attitude of contacts.

Guidelines

• Specific guidelines are provided.
• Guidelines are worded in general terms.
• Requires some interpretation because of varying circumstances.

Independence of Action

• Instructions are given in general terms.
• Duties include deciding methods and details to complete tasks.
• Duties include utilizing established policies and practices in strategy development and problem solving.

Eff. Date: 11/74
Rev: 3/86 – deleted 4403 – Human Service Aide III
Rev: 2/00 – Word processing conversion
Rev: 10/01 – Updated duties, minimum qualifications, and format