Human Resource Technician (0801-0802)

SCOPE OF WORK:

Work involves providing paraprofessional-level support within an agency’s Human Resource (HR) function.

DUTIES PERFORMED AT ALL LEVELS:

• Research and provide information to supervisors, managers, employees, and applicants on HR issues such as benefits, payroll, recruitment, training, etc.
• Coordinate workflow of the HR administration support function.
• Interpret and explain routine HR processes and procedures.
• Serve as agency contact for benefits/payroll issues.
• Screen applications.
• Prepare correspondence, reports, forms, contracts, and spreadsheets.
• Prepare and process payroll and/or personnel actions.
• Assemble, maintain, and purge HR records and data for current and former employees as required by state and federal guidelines.
• Conduct agency new employee orientation related to agency payroll and benefits.
• Provide input for revision and update of policies and procedures.
• Review records to determine employee service awards eligibility.

NOTE: The duties listed are not intended to be all-inclusive. Duties assigned any individual employee are at the discretion of the appointing authority.

Human Resource Technician I (0801)

Grade 8

LEVEL DEFINITION:

Work at this level involves performing primarily routine and recurring HR transactions of a limited scope.

Additional duties performed at this level:

• None.

MINIMUM QUALIFICATIONS:

Requires high school diploma or GED and four years of work experience providing high-level complex administrative support for HR functions. College-level coursework may substitute for the work experience requirement on a year-for-year basis.

CLASS EVALUATION:

Technical Knowledge

• Requires knowledge of processes, procedures, or methods.
• Requires considerable specialized knowledge, skill, and ability.
• Requires high school diploma or GED.
• Requires work experience in duties similar in type and complexity to those performed at this level.

Management Breadth

• The requirement for managing others does not exist.

Interpersonal Skills

• Requires a high degree of written and/or verbal communication skills in dealing with other employees, clients, or the general public.

Guidelines

• General guidelines exist.
• Requires judgment in selecting appropriate guidelines.
• Interpretation of guidelines is required as tasks may vary when repeated.

Mental Challenge

• Specific duties are clearly defined.
• A variety of related procedures are provided for performing duties.
• Choosing the appropriate work procedure from available choices is necessary.

Independence of Action

• Instructions are given in general terms.
• Duties include deciding methods and details to complete tasks.
• Duties include utilizing established policies and practices in strategy development and problem solving.

Control of Budget Dollars

• None.

Effect on Decisions

• Limited effect - Activities provide a product, information, or service used by others in making decisions.

Human Resource Technician II (0802)

Grade 9

LEVEL DEFINITION:

Work at this level involves performing a variety of HR tasks of limited scope and complexity, drawing upon established guidelines and previous experience for decision-making. Work is different from Human Resource Technical I level in that tasks and transactions encompass a broader variety of HR areas at this level.

additional duties performed at this level:

• Explain and apply laws, rules, and regulations pertaining to HR transactions; contacts proper authority for interpretation of more complex transactions.
• Provide assistance to supervisors and managers in preparing employee vacancy requirements, job announcements, advertisements, and screening tools.
• Facilitate and assist in interview and selection process; conduct exit interviews.
• Draft personnel policies and procedures.
• Maintain agency service awards program.
• Perform troubleshooting and maintenance tasks associated with agency HR information systems; assist users throughout the organization.

minimum qualifications:

Requires a bachelor’s degree with a major in human resource management, business or public administration, management, industrial relations, or a closely related field. Or, two years of college-level coursework and three years of varied administrative support work experience dealing with multiple HR processes. Additional HR work experience may substitute for the education requirement on a year-for-year basis. Additional college-level coursework may substitute for up to two years of the work experience requirement on a year-for-year basis.

class evaluation:

(Those Factors Rated Differently from Previous Level)

Interpersonal Skills

• Requires extensive written and verbal communication skills needed to motivate, convince, and/or change behavior or attitude of contacts.

Mental Challenge

• Duties are defined in general terms and may vary depending upon circumstances.
• A variety of unrelated procedures are provided for performing duties under varying circumstances.
• Analyzing circumstances to select appropriate procedure to use is necessary.

Effect on Decisions

• Indirect effect - Activities provide analysis, recommendation, or advice used by others in making decisions.

Eff. Date: 10/03 – Developed to replace former Personnel series (0810-0815)