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Child Support Enforcement (CSE)

Parents: Payment Information Frequently Asked Questions

Q. Can I have my child support payments deposited directly into my checking or savings account?

A. Yes, support payments can be directly deposited into a checking account or into a saving account. You may also choose to have support payments deposited onto a debit card.

Q. I haven't received a payment for many months. How can I get the child support taken out of the obligor's paycheck?

A. Most cases are subject to immediate income withholding. This means that an order is sent to the obligor's employer as soon as employment information is known. If you have a case open for services with a Regional Child Support Enforcement Unit and know where the obligor is working, please provide that information to your caseworker. If your case isn't open for services, you may apply for services or report employment information to the income withholding issuance center.

Q. How do I know when the support obligation ends?

A. To find out when the support obligation ends review your court order. The court order should say when the obligation ends. If you have questions about the support order, please contact the court where the order was issued.

Q. I haven't received my payment yet. Did the child support office receive it?

A. Current payment information is available 24 hours per day; 7 days per week through our secure web site or through our toll-free Interactive Voice Response System (IVR). The information on our website and IVR is the most current information available. It is the same information available to our customer service staff.

To access information through the web or IVR you must register for an authorization code. The website and IVR have instructions to help you through the registration process. Each has a separate registration process and separate authorization code.

Secure web site

Interactive voice response system

  • 1-800-231-4255
  • 701-328-5440

Q. How can I get information about support payments quickly and easily?

A. Current payment information is available 24 hours per day; 7 days per week through our secure website or through our toll free Interactive Voice Response System (IVR). The information on our website and IVR is the most current information available. It is the same information available to our customer service staff.

To access information through the web or IVR you must register for an authorization code. The website and IVR have instructions to help you through the registration process. Each has a separate registration process and separate authorization code.

Secure web site

Interactive voice response system

  • 1-800-231-4255
  • 701-328-5440

Q. Who do I contact to change my name or address?

  • Fax your information to: (701) 328-6575
  • E-mail your information to: sosdu@nd.gov
  • Mail your information to:
    Child Support Enforcement
    PO Box 7190
    Bismarck, ND 58507-7190
  • Registered Web Users can update information with Child Support Enforcement interactively through the secure web site.

Q. Who can help me if the obligor is not paying child support?

A. Regional Child Support Enforcement Unit have many tools to help collect payments on your case. For example, Child Support Enforcement may submit the case for state and federal tax refund intercept; report unpaid balances to credit reporting agencies; suspend professional and recreational licenses; deny passport applications etc. Child Support Enforcement: Collection Tools lists Trigger Points and Threshold for the many enforcement tools Child Support Enforcement can use.

You may apply for enforcement services by:

Q. I am supposed to receive a certain amount of child support each month. Why don't the payments I receive some months add up to the total monthly amount due and why are the payments for different amounts and are at different times?

A. Sometimes the full amount due is not received. Child Support is distributed when it is received, up to the balance due. If the obligor's employer is withholding the child support from the obligor's paycheck, the employer's pay cycle can affect the timing and amounts of the child support payments. Employers are not required to change their pay cycles to match child support orders. Employers are required to withhold a certain portion based on their pay cycles. There may be some months when the total amount due will not be received even though the employer is withholding properly. EXAMPLE: The support obligation is $100.00 per month or $1,200 per year.

Example: The support obligation is $100.00 per month or $1,200.00 per year.

Pay cycle Amount withheld each pay date Explanation
Once a month $100.00 $1,200 per year divided by 12 pay periods in a year = $100.00
Twice a month $50.00 $1,200 divided by 24 pay periods in a year = $50.00
Every other week $46.16 $1,200 divided by 26 pay periods in a year = $46.16
Every week $23.08 $1,200 divided by 52 pay periods in a year = $23.08

For the obligor who gets paid every other week, most months will have 2 pay dates, however two months of the year, there are 3 pay dates in the month. By withholding $46.16 each pay date, the child support withheld evens out to $100.00 per month over a 6 month period. For the obligor who gets paid every week, most months will have 4 pay dates, however in 4 months of the year, there are 5 pay dates in the month. By withholding $23.08 each pay date, the child support withheld even out to $100.00 per month over a 3 month period.

Q. Can I have the support obligation changed?

A. Sometimes the support obligation can be changed. The Regional Child Support Enforcement Unit (RCSEU) may be able to help. A service the RCSEU provides is reviewing support obligations once every three years upon request.

A private attorney may also be able to help change the support obligation. RCSEAU's and private attorneys use the child support guidelines when calculating the support obligations.

Q. How does tax refund intercept work?

A. Tax refund intercept is an enforcement tool used on cases open for services with a Regional Child Support Enforcement Unit. A case is automatically submitted for State and Federal tax refund intercept when certain criteria are met on the case.

The State Tax Department and the IRS keep taxpayer information confidential. Neither agency provides Child Support Enforcement with any information about taxpayers so Child Support Enforcement doesn't know about a tax refund intercept until the intercept payment is received.

If taxes are being filed jointly and one of the tax filers doesn't owe back child support, that person may claim their portion of the tax refund by filing an injured spouse claim (IRS form 8379 [76kb pdf]). The injured spouse claim should be filed with the IRS for the federal refund and the State Child Disbursement Unit for the state refund.

Federal tax refund intercepts are first applied to past-due support owed to the state and then to past-due support owing to the family (North Dakota Century Code: 14-09-09.10. Definitions).

Q. I received an e-mail asking for information about the account I used for child support payments. I want to be sure Child Support Enforcement has the information needed to process my payments but Iím concerned the e-mail may be a scam. What should I do?

A. Please contact Child Support Enforcement to verify the validity of any concerning e-mail claiming to be about your child support case. Customer service can be reached by e-mail or by phone at 701-328-5440 or 1-800-231-4255.

 

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