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Child Support Division

Employers: New to Electronic Funds Transfer? (EFT)

Child Support Employer Electronic Funds Transfer Registration Process

Step 1: Obtain A State Of ND Login ID

To register for the North Dakota's Child Support Employer Electronic Funds Transfer (Employer EFT) is a three-step process.

To Obtain a State of North Dakota Login ID you need to:

  • Assign yourself your own Login ID and password.
  • Write two security questions that you must answer should you ever forget your password.
  • Print the page before submitting so you have your Login ID, Password and questions and answers available.

After submitting this information you will receive a confirmation e-mail. Follow the instructions provided on the e-mail.

Step 2: Obtain A Child Support Authorization Code

To Obtain a Child Support Authorization Code you need to:

  • Enter the Login ID and password you assigned to yourself.
  • Enter the Federal Employer Identification Number (FEIN) of your business. You will be presented with a screen displaying the address for the business, as maintained on the Child Support computer system.
  • If the business address is not correct or if you receive the message, "no employer was found for the FEIN," please contact the Employer EFT Administrator at one of the numbers provided at the bottom of this document.
  • Enter the name of the individual to whom the letter containing the authorization code is to be addressed.

An authorization code will be mailed to your business address the next business day.

Step 3: Complete Registration On The Website After Receiving Your Authorization Code In The Mail

To Register your Authorization Code you need to:

  • Register your code within 30 days from date of letter.
  • Complete Part II, Request and Register Authorization Code.
  • Enter your FEIN and the authorization code you received in the mail.
  • Enter the following information as appropriate.

Primary And Secondary Contacts

On this screen you will record the names, addresses, phone numbers, and e-mail addresses of the primary and secondary contact people for employer EFT. It is advised that you have a secondary contact. Each employee that needs to have access to the secure website should use his or her own authorization code, as their ID's are tracked in the website. The primary contact may request additional authorization codes which are found at the bottom of the Employer page using the 'Generate Authorization Code for this Employer' link. This limits the number of people who can enter or change information on the website. When a payment is debited from your account, both the primary contact and the secondary contact people receive an e-mail confirming the debit. Two contact people also insure adequate coverage when something needs to be done. For example, if a payment has been set to process on a specific date, but that payment has not been 'authorized', both the primary and secondary contact people receive automatic e-mails from the website. If the e-mail only goes to one person, and that person is on a two-week vacation, no one within the business will be aware of the problem, or take action to correct it. This could mean that income withholding payments intended for the family are not going to be processed in a timely manner, and the employer could be held responsible for the delay in making the payment.

An employee's security to enter information onto the website can be deleted when that employee no longer works for your business. This is one important reason for having both a primary and secondary contact person within the business. Should one of those individuals terminate employment, or be terminated, you may want to revoke the terminated individual's security to the website immediately. This action can be taken by the other individual who is still employed in your business.

Bank Account Information

You will also record the maximum amount that can be debited from your bank account in a single transaction, based on the income withholding orders currently in effect. This number can be adjusted up or down at any time as new child support obligors are hired, or existing child support obligors terminate their employment. The maximum single payment threshold amount is required for your protection. If your maximum single monthly payment is $800.00, with payments coming on behalf of three child support obligors in the amounts of $400, $200, and $150, and you accidentally type the first individual's amount as $4000 instead of $400, the system could debit $4,350 from your account instead of the $750 that you intended. By entering the maximum single payment threshold amount, you will receive an error message if you ever attempt to authorize payments in excess of that amount. You have the ability to change that maximum single payment amount up or down as necessary.

Finally you will provide information on the bank account that you wish to have the income withholding payments debited from, including any name you wish to give the account, the type of account (checking or savings), the bank's name, address, and phone number, the bank's routing transit number, and your specific account number. The 'account description' is for your use only. This gives you an easy way to name different accounts that you manage that are attached to the same bank account. For example, you may have a 'monthly payroll' account that is different from your 'weekly payroll' account. The account description can be changed at a later time, should you wish to make such a change.

Six Day Prenote Process

Once bank account information has been entered, there is a six day prenote process to verify the account. Payments cannot be created until after the six days. After the six days the Account Status will change from VERIFYING ACCOUNT to ACTIVE and at that time payments may be created. Bank account information may be changed at any time, but is subject to the six day prenote process to verify the new account information. Additional bank accounts can be added. Since all new accounts cannot be used for six days, it is recommended to continue using the old account until the new account has been verified. The old account may be deleted at any time.

Terms And Conditions

From the Employer Electronic Funds Transfer (EFT) page you must view, and should print, the Terms and Conditions. This is the contractual agreement between you as the employer and the Department of Human Services, the state agency that administers the Child Support program. When that document has been read, indicate that you accept the terms of the program.

You must also indicate that you are authorized to act on behalf of the employer in using Employer EFT.

After You Have Completed The Registration Process

Once you have completed the registration process, you will be taken to the Main Menu of the employer Electronic Fund Transfer system. From now on when you enter the Child Support website and enter your Login ID and password, you will come directly to this Main Menu page.

From this Main Menu web page you can take actions to begin processing income withholding payments to North Dakota's child support program, register your authorization code for use by a second employer sharing the same FEIN as the primary employer, or link to other web pages that provide more information about this web application or the Child Support program in general.

Payroll For Multiple Employers

When doing payroll for multiple employers, you can obtain multiple authorization codes so only one Login Id has to be used. To do this, use the "New Employer Request" link, which is found in the Authorization Code box.

Contact Information

If you have questions regarding Employer EFT, please contact the ND Child Support Program's Employer EFT Office. The Employer EFT office is open from 8:00 a.m. to 5:00 p.m. Central Time, Monday through Friday.

Phone: (701) 328-3339
Toll Free in ND: (800) 251-8685 ext 2
Nationwide Toll Free: (800) 231-4255
soeft@nd.gov

 

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