Long Term Care Ombudsman Program
Ombudsman: a Swedish word meaning someone who speaks on behalf of another; someone responsible for investigating and resolving complaints from consumers or other members of the public.
Individuals residing in nursing homes, assisted living facilities, basic care homes, hospital swing beds, or transitional care units may have concerns about the quality of their care or that their rights as a resident are not being honored. The long term care ombudsman is an advocate for the resident and seeks to resolve complaints to the residentís satisfaction.
The State Long Term Care (LTC) Ombudsman Program:
- Receives, investigates, and works to resolve concerns affecting LTC residents
- Answers questions and provides information and referral services
- Promotes resident, family, and community involvement in long-term care facilities
- Promotes community education about long-term care issues
- Coordinates efforts with other agencies and organizations
- Identifies issues and problem areas, and recommends needed changes
The Program Serves:
- All residents of long term care facilities, which include nursing homes, basic care homes, assisted living facilities, and hospital swing bed, and transitional care.
Referrals are accepted from and information and consultation with a "resident rights" perspective are offered to:
- Families and friends of residents
- Community members
- Employees and administrators of long-term care facilities
- Various regulatory, certification, and other agencies and providers
Services are provided by local long term care ombudsmen based across the state at the department's Regional Human Service Centers and by volunteer ombudsmen.
- Are recruited and trained by the Long Term Care Ombudsman Program and are assigned to serve at long-term care facilities in their local communities
- Listen to residents' concerns, educate about resident rights, and advocate for residents to receive fair treatment
- Provide long-term care residents with information about their rights and community resources
If you are interested in becoming a volunteer ombudsman, please contact the number below and ask for the State Long Term Care Ombudsman.
To Report a Concern or Get Information:
Contact the ND Aging & Disability Resource LINK: www.carechoice.nd.gov at toll-free 855-GO2LINK (1-855-462-5465) or e-mail firstname.lastname@example.org. Ask for the Long Term Care Ombudsman Program.
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