ND Health Enterprise Medicaid Management Information System (MMIS)
Important Message: Accessing AVRS (Nov. 17, 2015)
Enrolled Enterprise providers are granted access to the Automated Voice Response System (AVRS) by entering either their NPI or the new ND Health Enterprise MMIS issued 7-digit provider Medicaid ID number. The Department has identified an issue with NPIs associated with more than one Medicaid ID number. The interim work-around for AVRS access, in these situations, is to use only the 7-digit Medicaid ID number for AVRS initial validation. All providers, other than QSP providers, are reminded that a six-digit PIN number is also required for verification and access to secure information. One PIN number is assigned to each Medicaid ID number. We will continue to post status updates regarding resolution of this known issue.
Important Message: Suspended Claims (Oct. 7, 2015)
With the launch of ND Health Enterprise MMIS, the Department of Human Services is committed to ensuring the highest quality and accuracy in claims processing. This process includes a step that places claims in a suspended status.
A suspended claim means the claim has been received and requires additional action to move to a completed status. This may be an additional review for medical necessity, checking for a service authorization, waiting for an attachment or supporting documentation, or verifying member or provider enrollment information.
PLEASE allow sufficient time for suspended claims to complete processing and do not resubmit a duplicate claim.The recent Transition Period during which claim processing was on hold has resulted in higher than normal claim volumes.
Thank you for your patience during this start-up period while the Department is working diligently to process all claims as soon as possible.
- Providers can check claim status through the Automated Voice Response System by dialing 1-877-328-7098 and selecting option 4. Claim status can also be obtained through the secure provider portal.
We appreciate your participation in the ND Medicaid program and continuing to care for our North Dakota citizens.
The new ND Health Enterprise MMIS is now live! - Effective 8 a.m. (CT) October 5, 2015.
ND Health Enterprise MMIS is available to all active enrolled Medicaid providers. Users can now access the web portal.
The ND Health Enterprise MMIS will be available to providers who participate in:
- North Dakota Medicaid
- Children’s Health Insurance Program (Healthy Steps)
- Home and Community-Based Medicaid Waiver Services
Provider News and Updates
Oct. 26, 2015 - Service Authorization Number on Claims
Sept. 25, 2015 - Important Notice - Transition to New Pharmacy Claims Payment System
Aug. 3, 2015 - In preparation for the ND Health Enterprise MMIS, the Department is now instructing providers to include their taxonomy code on electronic claims submitted for processing with the current Legacy MMIS system. This action is to help providers adjust to the new requirements.
All new and existing providers MUST complete a web-based enrollment application to use the ND Health Enterprise MMIS.
Learn more about taxonomy codes and their role in submitting claims to the ND Health Enterprise MMIS.
Training and Support
Providers have accessed various training opportunities to prepare for new ND Health Enterprise MMIS.
- Important: Phase II provider type specific training materials.
Providers are encouraged to check the Frequently Asked Questions (FAQ).
Companion guides are for N.D. Trading Partners.
Remittance Advice materials provide field level descriptions by claim type, searchable reason / remark codes, and information common to all RAs.
Paper Claim Instructions
Paper claim instructions and computer-based trainings provide field level instruction on how to complete a claim form for claims submitted to the ND Health Enterprise MMIS.
Claims Submission Guidelines
Claims Submission Guidelines outline policy and provider billing instructions for claims submitted to the ND Health Enterprise MMIS.
N.D. Department of Human Services
Medical Services Division
600 East Boulevard Avenue, Dept. 325
Bismarck, N.D. 58505-0250
Phone: (800) 755-2604