Consumer Assistance - Filing a complaint
On occasion, a consumer may desire to file a complaint against a
financial entity operating in North Dakota. These steps will assist
in this process.
Step 1: Determine the type of financial entity with
which you are dealing.
Step 2: Determine whether the depository institution
(bank or credit union) you are dealing with is federally-chartered
Step 3: Submit your complaint with the proper regulatory
Step 4: After submitting a complaint with the appropriate
regulator, please provide any additional information necessary to
process your complaint.
Note: It is important to note that the Department of Financial
Institutions is a regulatory agency and not a consumer protection
agency. Based upon the foregoing, the Department may not have the
authority to pursue the types of remedies that would provide a direct
benefit to the consumer. The Department hereby places each complainant
on notice of their right to seek advice of legal counsel relating
to any private causes of action that may exist as a result of the
matters addressed in a complaint.