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Consumer Assistance - Filing a complaint

 

On occasion, a consumer may desire to file a complaint against a financial entity operating in North Dakota. These steps will assist in this process.

Step 1: Determine the type of financial entity with which you are dealing.

    If it is a depository institution (bank or credit union), proceed to Step 2.
    If it is a regulated non-depository institution (most entities other than banks or credit unions), proceed to Step 3(B).

Step 2: Determine whether the depository institution (bank or credit union) you are dealing with is federally-chartered or state-chartered(*).

(*) The chartering agency is important because depository institutions have the option to seek a federal or a state charter. If a depository institution is federally chartered, it will be overseen by a federal regulator. A federally-chartered bank or credit union will generally have the word "national", "federal", or "National Association (NA)" in its name. If you are unsure whether a bank or credit union is federally-chartered or state-chartered, you can contact the bank or credit union directly, or request assistance from our Department. You may also use the following websites to help determine a financial institution's charter type:

Step 3: Submit your complaint with the proper regulatory authority.

A. For federally-chartered institutions, a complaint may be submitted to:
      National Banks
      Federal Credit Unions
B. For state-chartered banks and credit unions, and for all other non-depository institutions, a complaint may be filed with our Department.

A Consumer Complaint Form may be completed and submitted to us at:

North Dakota Department of Financial Institutions

2000 Schafer Street, Suite G

Bismarck, ND 58501-1204

Phone: (701) 328-9933

Fax: (701) 328-0290

Email: dfi@nd.gov

For complaints relating to non-depository institutions, you may also choose to file your complaint with the Consumer Financial Protection Bureau (CFPB) by calling (855) 411-2372 or by visiting: www.consumerfinance.gov.

Step 4: After submitting a complaint with the appropriate regulator, please provide any additional information necessary to process your complaint.

Upon receiving your complaint, the appropriate regulator will make a determination as to how to proceed with an investigation. In order to ensure both parties have the opportunity to be heard, the regulator will provide the regulated party with a copy of the complaint and allow them an opportunity to respond. The complaining party will be included within this process to the greatest extent possible. It is important that a complainant be available to provide any additional information necessary to aid in the investigation process.

Note: It is important to note that the Department of Financial Institutions is a regulatory agency and not a consumer protection agency. Based upon the foregoing, the Department may not have the authority to pursue the types of remedies that would provide a direct benefit to the consumer. The Department hereby places each complainant on notice of their right to seek advice of legal counsel relating to any private causes of action that may exist as a result of the matters addressed in a complaint.

 

   
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